Dr. Charlotte Yeh is the Chief Medical Officer for AARP Services, Inc., the wholly-owned taxable subsidiary of AARP. AARP Services, Inc. manages the carrier relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent carriers as benefits to AARP’s almost 40 million members.
Dr. Charlotte Yeh is specifically responsible for working with AARP’s major health carriers, UnitedHealth Group, Aetna and Genworth, to identify programs and initiatives that will lead to enhanced care for older adults. She directs AARP Services’ efforts to meet expanding member expectations in healthcare, and leads new process improvement programs focused transforming health care delivery in the areas of quality, safety and efficiency.
Dr. Yeh has more that 30 years experience in healthcare. She is a board-certified emergency physician, trained in emergency medicine at UCLA. She practiced emergency medicine for thirteen years at Newton-Wellesley Hospital in Massachusetts, where she also served as the chief of the department for seven years. Dr. Yeh also worked for eight years as Physician-in-Chief for the Department of Emergency Medicine at Tufts Medical Center in Boston, before being named Carrier Medical Director for the National Heritage Insurance Company, a contractor for Medicare Part B claims for Northern New England.
From 2003 to 2008, Dr. Yeh served as Regional Administrator at the Centers for Medicare and Medicaid Services in Boston. In her position there, she was responsible the Medicare, Medicaid and SCHIP programs across the six New England states. During her tenure, Dr. Yeh directed the implementation of the Medicare Modernization Act, the single biggest expansion of the Medicare program since its inception more than forty years ago.
Dr. Yeh is a former member of the Boards of the American Hospital Association, the Massachusetts Hospital Association and the American College of Emergency Medicine. She is the former chair of the Massachusetts Trauma Committee and former medical director of the Metropolitan Boston Emergency Medical Services Council. She has lectured frequently on blending clinical practice with the legal requirements of the Emergency Medical Treatment and Labor Act, which guarantees access to emergency care.
Passionate about connecting underserved communities to better health care while addressing the cultural values of the many diverse members AARP serves, Dr. Yeh is pleased to represent AARP Services, Inc. on a number of important councils, committees and boards, including the American Hospital Association’s Special Advisory Group on Improving Minority Care. She also sits on the Board of Directors of the Blue Cross Blue Shield of Massachusetts Foundation and the Health Research and Education Trust.
Dr. Yeh has received numerous awards and honors for her efforts on behalf of patients. In June 2010, she was the recipient of the 2010 Outstanding 50 Asian Americans in Business Award. In 2009, she was awarded the Rx for Excellence Award by the Massachusetts Medical Law Review for promoting safety, quality and risk management in health care. Dr. Yeh received the 2006 President’s Award from the Metropolitan Boston Emergency Services Council and was awarded the Secretary’s Award for Distinguished Service from the U.S. Department of Health and Human Services in 2004. In 2003, she received Massachusetts College of Emergency Physicians’ Pinnacle Award. Dr. Yeh accepted the John Mills Award for Outstanding Contributions to Emergency Medicine and in 1999 and in 1995 received the National Highway Traffic Safety Administration Public Service Award for her strong advocacy on access to emergency services.
Dr. Yeh received a bachelor's degree from Northwestern University in Evanston, Illinois and her medical degree from Northwestern University Medical School in Chicago. She completed her internship in General Surgery at the University of Washington at Seattle and her residency in Emergency Medicine at the University of California at Los Angeles.