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Hospital Facility Manager
Patients Notice Changes

(Excerpt from Journal of Healthcare Design, Volume IX, proceedings from the Ninth Symposium on Healthcare Design)

"While a patient satisfaction survey does not pretend to be a rigorous scientific study, it does in fact provide evidence to show that both patients and staff members respond favorably to an environment that meets their needs and enhances their quality of life...

The effectiveness of Lenox Hill's efforts is being measured and demonstrated using the patient satisfaction survey data. The positive changes in our environments are demonstrated in the data from 1994 to 1996, which started at score of 66 for cheerfulness of room and is now over 70. Cleanliness of room, room temperature, noise level--everything is showing a steady trend line improvement..."

Charles Gianfagna
Vice President, Facilities Management
Lenox Hill Hospital
New York, N.Y.