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Identifying medical center units with disproportionate shares of patient complaints

Pichert, J.W., Federspiel, C.F., Hickson, G.B., Miller, C.S., Gauld-Jaeger, J., Gray, C.L. (1999). "Identifying medical center units with disproportionate shares of patient complaints." The Joint Commission Journal on Quality Improvement, 25 (6), 288-99.

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