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"The Wicked Problem of Waiting Rooms:
It’s about People not Process”"
Whether it’s an Emergency Department or a dentist’s office or an ICU, the waiting room is one of the few spaces common to almost every healthcare setting. Once built, the waiting room continues to be a major problem area in terms of patient and family experience, as well as organizational efficiency.
Healthcare organizations struggle to accommodate high patient volumes and a variety of acuity levels, while patients and families deal with a roller-coaster of emotions, long wait times, and lack of privacy.
This webinar focuses on the current state of the spaces we design for waiting, and will pose the question: “What does a waiting area need to be?” Several examples will be presented of successful designs that provide a positive experience for patients, their families, and staff. Finally, a design checklist for consideration during the design process will leave the audience with a concrete set of solutions to include in their next waiting room design.
Barbara Huelat, FASID, EDAC, AAHID
Melissa Piatkowski, EDAC, Green Belt Lean Certified
Only $45.00 - a 50% savings for the month of August (sale ends 8/31/15)
Unlimited viewings for seven days from day of purchase
Earn one continuing education unit for EDAC and AIA
Click here to see a complete list of ICONS and Innovators webinars available on demand (with CEUs). Watch any or all of these webinars at your convenience, anytime, anyplace.
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