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WEBINAR: Where Experience Happens: Why Environment Matters to Patient Experience

When: February 8, 2018
Time: 11:00am Pacific
Price: $65 Individual View/$150 Group View


1 unit EDAC continuing education
1 unit AIA continuing education

CEU forms available for download during webinar


This webinar is free to our Affiliate+ members.
All members should log in before registering to get member benefits/pricing. 


In this interactive webinar, attendees will explore an expanded view of patient experience and the current State of Patient Experience shared via The Beryl Institute’s 2017 study. The presenter will also dig into what ultimately influences experience and how it impacts all we aspire to achieve in healthcare.

In elevating the human experience at the heart of healthcare we cannot overlook the needs of all voices engaged and the place in which experience occurs. Ultimately our conversation will engage us in why environment matters to patient experience and what we can do to ensure this remains central to our work in healthcare.


Location Information



Learning Objectives

  • Understand and define patient experience and the outcomes it helps us achieve.
  • Review the current state of patient experience and its implications for action.
  • Examine elements in the environment that positively or negatively impact the patient experience.
  • Explore the role environment does and can play in impacting the human experience in healthcare.


Presenting Faculty

Jason A. Wolf, Ph.D., CPXP 
President, The Beryl Institute 
Founding Editor, Patient Experience Journal

Jason is a passionate champion and recognized expert on patient experience improvement, organization culture and change, and sustaining high performance in healthcare.  As President of The Beryl Institute, Jason has led the growth of the organization into the leading global community of practice and thought leader on improving the patient experience, engaging over 55,000 members and guests in more than 70 countries and establishing the framework for the emerging profession of patient experience. Jason is the Founding Editor of the Patient Experience Journal, the first open-access, peer-reviewed journal committed to research and practice in patient experience improvement. Jason is a sought after speaker, provocative commentator, and respected author of numerous publications and academic articles on culture, organization change and performance in healthcare, including two books on organization development in healthcare and over 25 white papers on patient experience