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Webinar: Turning Renovation into Transformation

When: May 23, 2019
Time: 11:00am Pacific
Price: $65 Individual View/$150 Group View

1 unit EDAC continuing education
1 unit AIA continuing education
IDCEC credit also available**

CEU forms available for download during webinar


This webinar is free to our Affiliate+ members.


When the new Women’s Clinic at Grady Hospital opened its doors in late 2017, more than a renovation was unveiled. A complete transformation of operations and processes influenced planning of the 28-exam room clinic, designed to improve the patient experience and provider efficiency. A unique opportunity arose due to the integration of two separate academic teaching clinics. The clinics had been working in adjoined spaces for decades with their own distinct processes. Planning began with a unified vision from stakeholders who came to the table seeking an integrated teaching model. Hear their story and view measurable outcomes revealed in a post-occupancy evaluation.


Learning Objectives

  • Apply principles of Lean in current and future operations during the planning process.

  • Define successful elements of clinic flow and use of space.

  • Understand the operational influence on aspects of design.

  • Analyze results via a comprehensive post-occupancy evaluation.


Presenting Faculty

George Smith, Senior Architectural Project Manager, Facilities Development, Grady Health System

George Smith has been the Senior Architectural Project Manager for the Grady Health System in Atlanta, since 2000. He has worked in healthcare facilities design and construction in Atlanta since 1988, at Emory University Hospital, Kaiser Permanente and WellStar Hospitals. He has been an advisory board member of the Institute for Patient Centered Design since 2011. He is married, with four boys, and lives with his wife in a ca.1830 farmhouse just south of Atlanta.



Terry Thurston, RN, BSN, MBA, Senior Healthcare Planner, BSA LifeStructures

Terry brings more than 40 years of healthcare experience to her role in operational, occupancy and transition. As a former Chief Nursing Officer and Systems Quality Director, Terry uses her leadership and knowledge to establish efficient and effective healthcare processes. Her creative facilitation style engages staff and routinely utilizes LEAN concepts in a well-organized approach to maximize results for caregivers, patients and hospital staff. Terry is a member of the FGI 2018 Health Guidelines Revision Committee and the Nursing Institute for Health Design.  She is a frequent speaker at conferences and contributor to trade publications.


Jane Everett, RA, Principal-In-Charge, Architect, BSA LifeStructures

As a project architect, Jane has a knack for transforming visions into spaces that respond to their setting and function. Jane also has prior experience outside the realm of architecture, which enables her to interact well with clients, user groups and contractors. Her design philosophy starts with her belief that a successful design begins with listening to the client. She blends user and owner requests with her own design expertise to identify design solutions that are both innovative and responsive to the facility’s needs.