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Webinar: Positive Correlations Between the Patient Experience and Facility Design: Learning from Research and The Field

When: October 3, 2019
Time: 11:00am Pacific
Price: $65 Individual View/$150 Group View

1 unit EDAC continuing education
1 unit AIA continuing education
IDCEC credit also available**

CEU forms available for download during webinar


This webinar is free to our Affiliate+ members.


This webinar will present the results of a systematic review conducted to identify operational and clinical variables impacting the patient experience and to understand their correlation with facility design strategies. The six emerging themes and their ability to affect adherence, communication, and ultimately the relationship with the patient will be discussed. Data from interviews with professional experts recognized for their commitment to improving the patient experience, will also be shared.

The concept of embracing synergy and collaboration to make patient experience a model for care delivery will be highlighted through the experience of a healthcare institution that successfully improved its operational and clinical outcomes as well as their patient experience scores. Facility design ideas that support operational models and positively impact the patient experience will be also be highlighted. The multidisciplinary approach of this study presents a range of findings that will be valuable to healthcare executives, physicians and clinical leaders, facility directors, architects, interior designers, patients and families.

A copy of the published research paper as well as an executive summary and website links may be provided to all attendees for further education and resources.


Learning Objectives

  • Learn which organizational, staff and patient outcomes affect the patient experience.

  • Discover design strategies that positively impact the variables of patient experience.

  • Apply facility design ideas that emerged from patient experience research.

  • Consider success stories of case study healthcare organizations that improved patient experience scores, safety, and operational efficiencies in a variety of realms.


Presenting Faculty

Amy Keller Frye, M.ARCH, EDAC 
Research Consultant, AB DESIGN RESEARCH LLC

Amy combines research and design thinking to inform the strategies that drive project innovation in architecture, health, and science. Determines best practices and common challenges facing healthcare design; visited over 500+ healthcare facilities (acute care hospitals, children’s hospitals, long-term care settings, and primary care clinics) across North America.


Jennifer Schlimgen, AIA 
Vice President, Kahler Slater

As an architect specializing in the planning and design of environments for healthcare for nearly 30 years, Jennifer has learned from many inspiring healthcare leaders and long been an advocate for improving the patient experience.  As a healthcare team leader for our firm and a contributor to the patient experience research we have recently completed, she is pleased to have the opportunity to add to the body of knowledge around this impactful topic.