Ms. Wickmark leads design engagements for the Healthcare Design Group of Philips Healthcare, specifically projects that have a heavy Design Research or Service Design focus.
With over 15 years of experience, Chelsey is skilled at using collaborative design approaches, including ethnographic and quantitative research techniques, to better understand the context in which healthcare practitioners are operating and to uncover opportunities for organizations to deliver meaningful change for their staff, their patients and their communities. She blends methods grounded in design thinking, ethics and impact evaluation to support a culture of innovation and user centered design within the organizations with which she works.
At Philips, Chelsey leads the creative delivery of services for government and non-profit client engagements in North America. As Senior Experience Lead for the North America Market, she is hands on in delivering high quality propositions for each touchpoint, working closely with multidisciplinary design and business teams.
Chelsey has also led design engagements for the Philips Access to Care team and the Philips HealthSuite Labs accelerator program. These programs engage key customers in a design-driven deep dive into a complex challenge. Together, the multidisciplinary teams identify opportunities, co- create and validate new solutions, and define steps towards collaborative projects and possible partnerships.
Prior to joining Philips Design, the bulk of Chelsey’s career has been spent leading multi-country, user centered research and service evaluation projects for a number of United Nations agencies, including the UN Development Programme, UNICEF, UN Women, UNESCO and, the UN Office of South-South Cooperation.
Chelsey has a Bachelors of Science degree in Political Science from the University of Maryland, a Masters Degree in Philosophy and Public Policy from the London School of Economics, and a graduate degree in Interaction Design from the Copenhagen Institute of Interaction Design.