Insights & Solutions

When you think of your communication goals, they’re probably focused on promoting your healthcare organization broadly within your community. Of course this is an essential ingredient in attracting highly qualified staff and building patient volume. But did you know that it’s also just as important—if not more so—to develop an internal communication strategy?

As the Children’s Hospital at the Anschutz Medical Campus in Colorado has recently discovered, being a technologically advanced facility doesn’t mean you have to take a high-tech approach to your design elements. In fact, just the opposite is true at this pediatric hospital, where the most important goal is creating a nurturing environment that can help young patients to heal so they can go home faster.

In today’s demanding healthcare marketplace, your design choices need to do double duty. They need to reflect your mission to prevent the transmission of germs in your facility while also incorporating a patient-centered care approach to help people feel at home in your units.

But this raises a serious question: Can safety and comfort co-exist? The answer is a resounding “yes.” Many modern facilities are finding creative ways to integrate both missions seamlessly so patients and staff reap the full benefits.

The issue of excessive noise in healthcare facilities is indeed complicated. Patients need a calm, peaceful environment in which to heal, and loud noises certainly are at odds with that concept. While architectural and design choices can be made to lower the general noise level -- high-performance sound-absorbing materials in floors, ceilings, and walls are examples -- perhaps the most important and effective step a healthcare organization can take is to create a “culture of quiet” among its staff on all levels.

For many years, carpet was considered a no-no for use in most hospital settings beyond waiting areas. The most oft-cited reason was cleanability, as well as a perceived added difficulty for caregivers pushing carts and other wheeled equipment.

However, with the growing awareness of the noise issue in hospitals—including the potential financial repercussions, based on the HCAHPS system and the reimbursements tied to it—carpet is getting a second look in some facilities looking to decrease overall noise levels.