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The healthcare community has recently come clean on an important fact: patient perception of your hospital’s cleanliness may impact their overall view of your facility much more than you’d think.
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides patients an important avenue through which to share their views of your hospital’s cleaning practices. Many patients will also use their impression of your physical environment’s look and cleanliness to judge the quality of care they receive.
Your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores reflect your patients’ views of the cleanliness of your facility. Yet their visual perceptions might not match the reality of your environment.