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Insights & Solutions

Get the latest trends, tools, and resources for improving healthcare environments here. Browse our many free and members-only resources, including research reports and issue briefs, interviews, case studies, design strategies, lessons learned, key point summaries, and webinars.

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Executive Summary

Nurse-Patient Communication: Let's Talk About It...
February 2015 ∘ Executive Summary

Learn about: elements of the built environment that improve nurse-patient communication; design interventions that could improve nurse-patient communication as found in the literature; how to ask better questions surrounding this critical relationship during your next project.
EDAC Advocate Firm Project

Jim Pattison Outpatient Care and Surgery Centre, Surrey, British Columbia, Canada

September 2011 ∘ EDAC Advocate Firm Project

The goal for this project was to become a landmark facility for the delivery of outpatient services in Canada and a model of best practice and clinical integration for current and future residents of Surrey, British Columbia. To create an elder-friendly facility catering to the needs of Surrey’s growing multicultural community.
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Design Strategies

Design Strategies — Nurse-Patient Communication
February 2015 ∘ Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

 

 
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Tool

Ideas to Reduce Noise
September 2015 ∘ Tool

This tool provides healthcare designers and professionals with ideas on how to address the issue of noise in facility design.