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Insights & Solutions

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Executive Summary
February 2015 Executive Summary

Learn about: elements of the built environment that improve nurse-patient communication; design interventions that could improve nurse-patient communication as found in the literature; how to ask better questions surrounding this critical relationship during your next project.

EDAC Advocate Firm Project
September 2011 EDAC Advocate Firm Project
The goal for this project was to become a landmark facility for the delivery of outpatient services in Canada and a model of best practice and clinical integration for current and future residents of Surrey, British Columbia. To create an elder-friendly facility catering to the needs of Surrey’s growing multicultural community.
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Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

 

 

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Tool
September 2015 Tool
This tool provides healthcare designers and professionals with ideas on how to address the issue of noise in facility design.