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Insights & Solutions

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Tool
August 2015 Tool
This tool provides healthcare designers and professionals with ideas on how to improve nurse-patient communication through facility design.
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Executive Summary
February 2015 Executive Summary

Learn about: elements of the built environment that improve nurse-patient communication; design interventions that could improve nurse-patient communication as found in the literature; how to ask better questions surrounding this critical relationship during your next project.

EDAC Advocate Firm Project
September 2011 EDAC Advocate Firm Project
The goal for this project was to become a landmark facility for the delivery of outpatient services in Canada and a model of best practice and clinical integration for current and future residents of Surrey, British Columbia. To create an elder-friendly facility catering to the needs of Surrey’s growing multicultural community.
EDAC Advocate Firm Project
September 2015 EDAC Advocate Firm Project
The goal for this project was to change a patient’s hospital experience through specific environmental design features aimed at reducing stress.
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Design Strategies
September 2015 Design Strategies
Overview

While discussion of facility design and healthcare reform often focuses on the patient experience of noise and cleanliness as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, design is also a factor in reform-based outcome targets.  

 

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Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

 

 

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Lessons Learned
August 2014 Lessons Learned

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of noise.  

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Project Brief
March 2016 Project Brief
Learn about: the contribution technologies made to improve patient outcomes, the use of multiple technologies to improve patient care, and the strategies used by the design team to avoid creating a solitary feeling for the nurses working in a decentralized configuration. 
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Tool
September 2015 Tool
This tool provides healthcare designers and professionals with ideas on how to address the issue of noise in facility design.
Blog
October 2014 Blog

The issue of excessive noise in healthcare facilities is indeed complicated. Patients need a calm, peaceful environment in which to heal, and loud noises certainly are at odds with that concept. While architectural and design choices can be made to lower the general noise level -- high-performance sound-absorbing materials in floors, ceilings, and walls are examples -- perhaps the most important and effective step a healthcare organization can take is to create a “culture of quiet” among its staff on all levels.