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Insights & Solutions

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Lessons Learned
January 2016 Lessons Learned

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of perception of cleanliness.   

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Tool
August 2015 Tool
This tool provides healthcare designers and professionals with ideas on how to improve nurse-patient communication through facility design.
Executive Summary
April 2015 Executive Summary
Learn about: the importance of hand hygiene in improving safety, quality, and economic impact, a systems approach to hand hygiene that integrates environmental, operational, and personal factors for infection prevention, and a new, effective, and easy-to-implement hand hygiene measures.
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Interview
January 2016 Interview

Learn about: what patients really judge when evaluating a facility’s cleanliness, why patient perceptions of cleanliness directly impact reimbursements, and ways hospitals can improve patients’ views of cleanliness, quality, and safety. 

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Design Strategies
September 2015 Design Strategies
Overview

While discussion of facility design and healthcare reform often focuses on the patient experience of noise and cleanliness as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, design is also a factor in reform-based outcome targets.  

 

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Tool
September 2015 Tool
This tool provides healthcare designers and professionals with ideas on how to address the issue of noise in facility design.
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Project Brief
March 2015 Project Brief
Learn about: how Palomar Health facilitated an improvement in patient-provider and staff communication, about the multiple benefits of the organization's new decentralized nursing stations, and how the newly designed healing environment contributed to patient comfort and satisfaction.