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Insights & Solutions

Get the latest trends, tools, and resources for improving healthcare environments here. Browse our many free and members-only resources, including research reports and issue briefs, interviews, case studies, design strategies, lessons learned, key point summaries, and webinars.

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Design Strategies

Design Strategies — Nurse-Patient Communication
February 2015 ∘ Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

 

 
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Lessons Learned

Lessons Learned About Communication
September 2015 ∘ Lessons Learned

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of communication.  
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Interview

How Population Health is Changing the Delivery of Healthcare, an interview with Barbara Harvath, RN
April 2016 ∘ Interview

Learn about: the ways population health makes it easier to identify at-risk patients and give them extra support, the built environment shift beyond healthcare facilities and what this means from a design standpoint, and technologies that will facilitate the delivery of healthcare in the home setting.
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Interview

Small is Beautiful: Patient-Centered Medical Home Model May Be the End of Large Hospitals and Healthcare Facilities, an Interview with Dan Thomas, AIA, EDAC
November 2015 ∘ Interview

Learn about: the ways facility design can support the patient-centered medical home model, the key issues and challenges associated with implementing this model and the outcomes that can be positively impacted through patient-centered medical homes.