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The healthcare community has recently come clean on an important fact: patient perception of your hospital’s cleanliness may impact their overall view of your facility much more than you’d think.
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides patients an important avenue through which to share their views of your hospital’s cleaning practices. Many patients will also use their impression of your physical environment’s look and cleanliness to judge the quality of care they receive.
Learn about: what patients really judge when evaluating a facility’s cleanliness, why patient perceptions of cleanliness directly impact reimbursements, and ways hospitals can improve patients’ views of cleanliness, quality, and safety.
Learn about: the key cleanliness issues facing the healthcare industry today, the issues that drive patient perceptions about cleanliness, and the ways architects and designers can help improve perceptions of cleanliness.
Learn about: the importance of considering patients' perceptions of cleanliness, ways to look beyond patient perception of cleanliness to create a truly clean environment, and things architects and designers can do to help create clean spaces.