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Insights & Solutions

Get the latest trends, tools, and resources for improving healthcare environments here. Browse our many free and members-only resources, including research reports and issue briefs, interviews, case studies, design strategies, lessons learned, key point summaries, and webinars.

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Project Brief

Integrated Team Care In a Clinic Designed to Promote Collaboration and Communication
March 2015 ∘ Project Brief

Learn about: how the architecture firm's observations informed design solutions for the new clinic, about design methods to improve staff collaboration and maintain patient privacy, and about spaces that allowed caregivers to begin exams immediately after patients arrived.
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Project Brief

Palomar Health Communicates Its Commitment to Patients Through “Hospital of the Future”
March 2015 ∘ Project Brief

Learn about: how Palomar Health facilitated an improvement in patient-provider and staff communication, about the multiple benefits of the organization's new decentralized nursing stations, and how the newly designed healing environment contributed to patient comfort and satisfaction.
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Project Brief

A Nonprofit Healthcare System Revamps Operations and Care for Underserved Communities

March 2015 ∘ Project Brief

Learn about: sustainable healthcare and what it means to Adelante, the organization's method to evaluate design and operational needs for their new flagship facility, and specific strategies implemented to improve patient and provider communication.
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Interview

Building Environments and Experiences That Build Patient Trust, an interview with Jake Poore
October 2014 ∘ Interview

Learn about: holistic, cultural solutions to the challenges of the mandated move in healthcare from volume to value, the key to successful cultural transformations and the ways a healthcare organization can understand the patient experience to be successful.
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Interview

The Role of Design in Fostering Effective Communication, an interview with Beverley H. Johnson
February 2015 ∘ Interview

Learn about: the barriers to good patient and provider communication, the ways designers and architects can improve patient and provider communication and the importance of involving patients in the design process.
Blog

Dialing Up Internal Communication
March 2015 ∘ Blog

Life in most healthcare organizations passes at a rapid pace. Sounds familiar, right? And in the frenzy of the moment, you probably find that opportunities for your staff to communicate with one another are often overlooked. Yet such internal communication is essential for efficiency, safety, and consistency in patient care. So how do you find that balance without tipping the scale?
Blog

Using Clinical Space to Shape Patient-Provider Communication

March 2015 ∘ Blog

When you think of your organization’s setting, you probably focus on its visual and functional aesthetics. But do you also connect the design approach to the logistics of the communication that occurs in the space? If not, you could be missing some very real opportunities for improvement, since research reveals that the two can be closely linked.

As the focus in healthcare hones in more and more on that all-essential interaction between physicians and patients, you’ll want to be more aware of how your design choices facilitate such meaningful communication.
Blog

Why Your Internal Communication Lays a Foundation for Success
March 2015 ∘ Blog

When you think of your communication goals, they’re probably focused on promoting your healthcare organization broadly within your community. Of course this is an essential ingredient in attracting highly qualified staff and building patient volume. But did you know that it’s also just as important—if not more so—to develop an internal communication strategy?