× You are not currently logged in. To receive all the benefits our site has to offer, we encourage you to log in now.

Insights & Solutions

Affiliate +
Issue Brief
February 2015 Issue Brief

As part of the communication toolbox, in this issue brief you will learn about elements of the built environment that improve nurse-patient communication, design interventions that could improve nurse-patient communication as found in the literature and how to ask better questions surrounding this critical relationship during your next project.

Affiliate +
Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.