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Insights & Solutions

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Lessons Learned
January 2016 Lessons Learned

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of perception of cleanliness.   

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Project Brief
January 2016 Project Brief
Learn about: a streamlined design with easy-to-move furnishings and standardized cleaning products that help Environmental Services staff be more efficient and effective, smart furniture selection that can help reduce cleaning time, and the connection between a clean environment and patient satisfaction.
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Tool
January 2016 Tool
This tool provides healthcare designers and professionals with ideas on how to address the issue of hand hygiene and infection control in facility design. 
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Design Strategies
January 2016 Design Strategies
A clean healthcare environment helps improve an organization’s infection prevention efforts, patient satisfaction, and bottom-line.  The built environment design constitutes a key component of a systems approach to keeping the healthcare environment clean.
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Project Brief
January 2016 Project Brief
Learn about: the key role flooring played in WellStar Paulding Hospital’s plans to put safety first for staff and patients, how the new flooring is impacting patient perception of cleanliness and improving satisfaction scores, and why Paulding Hospital worked with vendors to achieve the most effective cleaning and maintenance process for the new flooring.
January 2016 Related Resource

This list of resources is made of up of articles, books, policies, organizations, and more, related to noise  Use this list to learn more about this topic.

Blog
January 2016 Blog
The healthcare community has recently come clean on an important fact: patient perception of your hospital’s cleanliness may impact their overall view of your facility much more than you’d think. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides patients an important avenue through which to share their views of your hospital’s cleaning practices. Many patients will also use their impression of your physical environment’s look and cleanliness to judge the quality of care they receive.
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Interview
January 2016 Interview

Learn about: what patients really judge when evaluating a facility’s cleanliness, why patient perceptions of cleanliness directly impact reimbursements, and ways hospitals can improve patients’ views of cleanliness, quality, and safety. 

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Interview
January 2016 Interview

Learn about: using green cleaners to improve patient satisfaction scores around the perception of cleanliness, the negative health impacts associated with traditional cleaning products, and the healthier interiors challenge to reduce the use of harmful chemicals.

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Interview
January 2016 Interview

Learn about: the key cleanliness issues facing the healthcare industry today, the issues that drive patient perceptions about cleanliness, and the ways architects and designers can help improve perceptions of cleanliness.