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Insights & Solutions

Get the latest trends, tools, and resources for improving healthcare environments here. Browse our many free and members-only resources, including research reports and issue briefs, interviews, case studies, design strategies, lessons learned, key point summaries, and webinars.

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Lessons Learned

Lessons Learned About Perception of Cleanliness
January 2016 ∘ Lessons Learned ∘

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of perception of cleanliness.   
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Issue Brief

Clean Matters: Assessing and Maintaining Environmental Cleanliness in Healthcare Settings
November 2015 ∘ Issue Brief ∘
As part of the cleanliness toolbox, in this issue brief you will learn about how to identify the significant impact of environmental cleanliness on multiple healthcare outcomes, different methods used to measure cleanliness, and a summary of key strategies to improve cleanliness through environmental design, operational and policy changes, and education of personnel.
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Project Brief

MedStar Washington Hospital Center's ER One Incorporates Cleanliness Best Practices
January 2016 ∘ Project Brief ∘
Learn about: a streamlined design with easy-to-move furnishings and standardized cleaning products that help Environmental Services staff be more efficient and effective, smart furniture selection that can help reduce cleaning time, and the connection between a clean environment and patient satisfaction.
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Project Brief

New Floors in Hospital Rebuild Project Help to Improve Perception of Cleanliness Ratings
January 2016 ∘ Project Brief ∘
Learn about: the key role flooring played in WellStar Paulding Hospital’s plans to put safety first for staff and patients, how the new flooring is impacting patient perception of cleanliness and improving satisfaction scores, and why Paulding Hospital worked with vendors to achieve the most effective cleaning and maintenance process for the new flooring.
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Interview

Strategic Design Can Improve Patient Perception of Cleanliness and Quality, an interview with Jaynelle F. Stichler, DNS, RN, EDAC, NEA-BC, FACHE, FAAN
January 2016 ∘ Interview ∘

Learn about: what patients really judge when evaluating a facility’s cleanliness, why patient perceptions of cleanliness directly impact reimbursements, and ways hospitals can improve patients’ views of cleanliness, quality, and safety. 
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Interview

Building Sustainability Into Hospital Design, an interview with Janet Howard
January 2016 ∘ Interview ∘

Learn about: using green cleaners to improve patient satisfaction scores around the perception of cleanliness, the negative health impacts associated with traditional cleaning products, and the healthier interiors challenge to reduce the use of harmful chemicals.
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Interview

Cleanliness: Where Do We Go from Here? an interview with Roger Ulrich, PhD, EDAC
January 2016 ∘ Interview ∘

Learn about: the importance of considering patients' perceptions of cleanliness, ways to look beyond patient perception of cleanliness to create a truly clean environment, and things architects and designers can do to help create clean spaces. 
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Interview

Perception is Reality When it Comes to Cleanliness, an interview with Cindy Barr, RN, EDAC

January 2016 ∘ Interview ∘

Learn about: the frustrations associated with maintaining clean spaces, the ways designers and architects can set the stage for maintiaining clean spaces, and the importance of training staff to observe patient behavior.