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Insights & Solutions

Get the latest trends, tools, and resources for improving healthcare environments here. Browse our many free and members-only resources, including research reports and issue briefs, interviews, case studies, design strategies, lessons learned, key point summaries, and webinars.

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Lessons Learned

Lessons Learned About Perception of Cleanliness
January 2016 ∘ Lessons Learned ∘

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of perception of cleanliness.   
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Issue Brief

Clean Matters: Assessing and Maintaining Environmental Cleanliness in Healthcare Settings
November 2015 ∘ Issue Brief ∘
As part of the cleanliness toolbox, in this issue brief you will learn about how to identify the significant impact of environmental cleanliness on multiple healthcare outcomes, different methods used to measure cleanliness, and a summary of key strategies to improve cleanliness through environmental design, operational and policy changes, and education of personnel.
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Project Brief

MedStar Washington Hospital Center's ER One Incorporates Cleanliness Best Practices
January 2016 ∘ Project Brief ∘
Learn about: a streamlined design with easy-to-move furnishings and standardized cleaning products that help Environmental Services staff be more efficient and effective, smart furniture selection that can help reduce cleaning time, and the connection between a clean environment and patient satisfaction.
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Project Brief

New Floors in Hospital Rebuild Project Help to Improve Perception of Cleanliness Ratings
January 2016 ∘ Project Brief ∘
Learn about: the key role flooring played in WellStar Paulding Hospital’s plans to put safety first for staff and patients, how the new flooring is impacting patient perception of cleanliness and improving satisfaction scores, and why Paulding Hospital worked with vendors to achieve the most effective cleaning and maintenance process for the new flooring.
Blog

Coming Clean on the Link Between Perception of Cleanliness and Patient Satisfaction

January 2016 ∘ Blog ∘
The healthcare community has recently come clean on an important fact: patient perception of your hospital’s cleanliness may impact their overall view of your facility much more than you’d think. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides patients an important avenue through which to share their views of your hospital’s cleaning practices. Many patients will also use their impression of your physical environment’s look and cleanliness to judge the quality of care they receive.
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Interview

Strategic Design Can Improve Patient Perception of Cleanliness and Quality, an interview with Jaynelle F. Stichler, DNS, RN, EDAC, NEA-BC, FACHE, FAAN
January 2016 ∘ Interview ∘

Learn about: what patients really judge when evaluating a facility’s cleanliness, why patient perceptions of cleanliness directly impact reimbursements, and ways hospitals can improve patients’ views of cleanliness, quality, and safety. 
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Webinar

Patient Perceptions of Hospital Cleanliness: More Than Just a “Nice to Have”.
May 2015 ∘ Webinar ∘
This session will review information from the HCAHPS and Press Ganey Surveys to understand how reliably patient expectations related to room cleanliness are being met. These data help to identify the types of hospitals and patients that are most at risk for poor cleanliness reports. The webinar examines ways in which these perceptions are related to other organizational outcomes, including “positive word of mouth” and hospital-acquired infection scores. The session ends with a review of design considerations to facilitate room cleaning and improving patient perceptions of cleanliness. 
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Interview

Building Sustainability Into Hospital Design, an interview with Janet Howard
January 2016 ∘ Interview ∘

Learn about: using green cleaners to improve patient satisfaction scores around the perception of cleanliness, the negative health impacts associated with traditional cleaning products, and the healthier interiors challenge to reduce the use of harmful chemicals.
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Interview

Cleanliness: Time for a Change, an interview with Terry Thurston, RN, BSN, MBA and Gary Vance, FAIA, FACHA, LEED AP

January 2016 ∘ Interview ∘

Learn about: the key cleanliness issues facing the healthcare industry today, the issues that drive patient perceptions about cleanliness, and the ways architects and designers can help improve perceptions of cleanliness.
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Interview

Cleanliness: Where Do We Go from Here? an interview with Roger Ulrich, PhD, EDAC
January 2016 ∘ Interview ∘

Learn about: the importance of considering patients' perceptions of cleanliness, ways to look beyond patient perception of cleanliness to create a truly clean environment, and things architects and designers can do to help create clean spaces.