Insights & Solutions

This session will review information from the HCAHPS and Press Ganey Surveys to understand how reliably patient expectations related to room cleanliness are being met. These data help to identify the types of hospitals and patients that are most at risk for poor cleanliness reports. The webinar examines ways in which these perceptions are related to other organizational outcomes, including “positive word of mouth” and hospital-acquired infection scores. The session ends with a review of design considerations to facilitate room cleaning and improving patient perceptions of cleanliness. 

Learn about: using green cleaners to improve patient satisfaction scores around the perception of cleanliness, the negative health impacts associated with traditional cleaning products, and the healthier interiors challenge to reduce the use of harmful chemicals.

Learn about: the key cleanliness issues facing the healthcare industry today, the issues that drive patient perceptions about cleanliness, and the ways architects and designers can help improve perceptions of cleanliness.

Learn about: the importance of considering patients' perceptions of cleanliness, ways to look beyond patient perception of cleanliness to create a truly clean environment, and things architects and designers can do to help create clean spaces. 

Learn about: the frustrations associated with maintaining clean spaces, the ways designers and architects can set the stage for maintiaining clean spaces, and the importance of training staff to observe patient behavior.