× You are not currently logged in. To receive all the benefits our site has to offer, we encourage you to log in now.
  1. Home
  2. Patient Experience and Satisfaction

Insights & Solutions

Get the latest trends, tools, and resources for improving healthcare environments here. Browse our many free and members-only resources, including research reports and issue briefs, interviews, case studies, design strategies, lessons learned, key point summaries, and webinars.

Log in for more information. Not a member yet and want access to an expanded number of resources? Join Now.

All Affiliates
Project Brief

Palomar Health Communicates Its Commitment to Patients Through “Hospital of the Future”
March 2015 ∘ Project Brief

Learn about: how Palomar Health facilitated an improvement in patient-provider and staff communication, about the multiple benefits of the organization's new decentralized nursing stations, and how the newly designed healing environment contributed to patient comfort and satisfaction.
All Affiliates
Project Brief

A Nonprofit Healthcare System Revamps Operations and Care for Underserved Communities

March 2015 ∘ Project Brief

Learn about: sustainable healthcare and what it means to Adelante, the organization's method to evaluate design and operational needs for their new flagship facility, and specific strategies implemented to improve patient and provider communication.
Webinar

The “Why” of Long Term Care
July 2015 ∘ Webinar

This webinar explores how to: evaluating the “why” and the “who” related to positive outcomes in senior living, provide an understanding of sustainability within senior living, including resources, provide an understanding of resident-centered care development in China, and provide information on new senior living guidelines. 
All Affiliates
Interview

Flexibility and Empathy are Key to Effective Design for Population Health, an interview on Population Health with Jamie Huffcut, ASID, LEED AP ID+C
July 2016 ∘ Interview

Learn about: how different healthcare organizations are defining population health, ways that healthcare organizations can help create non-clinical spaces to improve population health, and the role of a designer to improve health.
All Affiliates
Interview

Healthcare Reform Presents "Once in a Lifetime" Opportunity for Facilities Community, an interview with Eileen Malone, RN, MSN, MS, EDAC
January 2015 ∘ Interview

Learn about: the importance of articulating  investment decisions in the context of a return on investment, the Center for Medicaid and Medicare Services' pay-for-performance targets and opportunities to improve facilities as a result of the 2010 Patient Protection and Affordable Care Act.
All Affiliates
Interview

Evidence-Based Design Can Help Hospitals Achieve Best Outcomes, an interview with Charles Hagood
March 2015 ∘ Interview

Learn about: how patient rooms can flex to meet treatment requirements and increase capacity, why caregivers must work side by side with architects and designers and how a redesign of processes and staff work habits allows for an increase in efficiency.
All Affiliates
Interview

Small is Beautiful: Patient-Centered Medical Home Model May Be the End of Large Hospitals and Healthcare Facilities, an Interview with Dan Thomas, AIA, EDAC
November 2015 ∘ Interview

Learn about: the ways facility design can support the patient-centered medical home model, the key issues and challenges associated with implementing this model and the outcomes that can be positively impacted through patient-centered medical homes.
All Affiliates
Interview

Redesigning the Primary Care System Into Patient-Centered Medical Homes, an interview with Beverley H. Johnson
November 2015 ∘ Interview

Learn about: the ways patient-centered medical homes are changing care environments, the importance of involving patients in the creation of patient-centered medical homes and the outcomes that can be improved for patients as a result of patient-centered medical homes.
All Affiliates
Interview

Taking the Next Step: Building Effective, Multi-Functional, Patient-Driven Medical Homes, an interview with Cindy Barr, RN, EDAC
November 2015 ∘ Interview

Learn about: the definition of patient-centered medical homes, the connection between patient-centered medical homes and acute care facilities and ways to implement a patient-centered medical home.
All Affiliates
Interview

Building Sustainability Into Hospital Design, an interview with Janet Howard
January 2016 ∘ Interview

Learn about: using green cleaners to improve patient satisfaction scores around the perception of cleanliness, the negative health impacts associated with traditional cleaning products, and the healthier interiors challenge to reduce the use of harmful chemicals.