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Insights & Solutions

Get the latest trends, tools, and resources for improving healthcare environments here. Browse our many free and members-only resources, including research reports and issue briefs, interviews, case studies, design strategies, lessons learned, key point summaries, and webinars.

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Interview

Noise: Going Beyond a “One-Size-Fits-All” Solution, an interview with Susan E. Mazer, PhD
October 2014 ∘ Interview

Learn about: the ways sound can support a healing environment, creating a culture of appropriate noise levels within a busy healthcare setting and engaging staff  in building a healing environment in their own units, for patients and for themselves.
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Interview

Design of the Built Environment Can Avert Financial Consequences of Pay-for-Performance Affordable Care Act Programs, an interview with Eileen Malone, RN, MSN, MS, EDAC
January 2015 ∘ Interview

Learn about: the ways facilities can maximize reimbursements in light of healthcare reform mandates, the important work architects and designers can do to help with the implications of the Affordable Care Act and tools and resources that are available to help understand the connection between design and outcomes.
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Interview

Building Environments and Experiences That Build Patient Trust, an interview with Jake Poore
October 2014 ∘ Interview

Learn about: holistic, cultural solutions to the challenges of the mandated move in healthcare from volume to value, the key to successful cultural transformations and the ways a healthcare organization can understand the patient experience to be successful.
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Interview

The Role of Design in Fostering Effective Communication, an interview with Beverley H. Johnson
February 2015 ∘ Interview

Learn about: the barriers to good patient and provider communication, the ways designers and architects can improve patient and provider communication and the importance of involving patients in the design process.
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Interview

Cleanliness: Time for a Change, an interview with Terry Thurston, RN, BSN, MBA and Gary Vance, FAIA, FACHA, LEED AP

January 2016 ∘ Interview

Learn about: the key cleanliness issues facing the healthcare industry today, the issues that drive patient perceptions about cleanliness, and the ways architects and designers can help improve perceptions of cleanliness.
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Interview

Cleanliness: Where Do We Go from Here? an interview with Roger Ulrich, PhD, EDAC
January 2016 ∘ Interview

Learn about: the importance of considering patients' perceptions of cleanliness, ways to look beyond patient perception of cleanliness to create a truly clean environment, and things architects and designers can do to help create clean spaces. 
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Interview

Perception is Reality When it Comes to Cleanliness, an interview with Cindy Barr, RN, EDAC

January 2016 ∘ Interview

Learn about: the frustrations associated with maintaining clean spaces, the ways designers and architects can set the stage for maintiaining clean spaces, and the importance of training staff to observe patient behavior.  
Blog

Stepping Up Efforts for High-Risk Populations
January 2016 ∘ Blog

The value of taking a patient-centered approach to providing healthcare seems obvious. After all, the patient is the one who ultimately reaps the benefits of good health, so shouldn’t he or she also have the chance to take an active role in his treatment process, guiding his own outcomes? That’s the premise of a Patient-Centered Medical Home. Yet for healthcare organizations that provide a safety need for low-income and high risk populations, getting some of the poorest and sickest patients involved in their own care can be quite challenging.
Blog

Treating Patients as Partners

January 2016 ∘ Blog

How far do you go to involve your patients as a valued part of your organization? The answer may become increasingly important over the next few years. In the current healthcare climate, accrediting bodies and insurers are expecting providers to step up their efforts to design their care models in such a way as to encourage patients to take an active role in their own medical care.
Blog

Getting to the Heart of a Patient-Centered Medical Home

January 2016 ∘ Blog

Have you earned the designation of a Patient-Centered Medical Home (or PCMH) yet? If not, now is a good time to explore this up-and-coming model of excellence, which can be of benefit to both your patients and your organization, especially when you support the concept with your facility design so it all comes together seamlessly.