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Insights & Solutions

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Project Brief
April 2017 Project Brief
Learn about: methods to minimize patient wait times and maximize use of hospital space, guiding principles implemented in a Seattle children’s hospital to improve patient and provider communication, and how architects, healthcare providers, and families can collaborate to design a patient-centered emergency department.
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Project Brief
April 2017 Project Brief
Learn about: evidence-based design solutions to address throughput challenges in today’s overcrowded emergency departments, the importance of aligning research design with organizational operations and processes for successful research, and the advantages of basing research methods on previous studies. 
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Project Brief
April 2017 Project Brief
Learn about: unique ways that a pediatric replacement hospital leverages its small urban footprint to meet the high demand for ED services, why locating the emergency department on the second floor was the most efficient way to use limited space, and how a three-pod design enables the ED to flex at different times of day for varying levels of demand.
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Interview
April 2017 Interview
Learn about: how the aging of the population contributes to overcrowding in EDs today, why some hospitals are creating ED areas specifically for seniors, with enhanced lighting, non-slip flooring, and other safety features, the need for Clinical Decision Units to provide a place for emergency patients who require a longer stay in order to free up space in the ED, and the challenges that behavioral health and chemical dependency patients pose to EDs, and how best to address these issues.
Webinar
August 2014 Webinar
Behavioral health settings guided by strict safety design measures often result in spaces that are stark, plain, and isolated - potentially exacerbating environmental stressors and escalating already difficult patient situations. Acute care emergency settings have a particular set of challenges as EDs are predicting increased visits from behavioral health patients. Faced with the challenge of designing a behavioral health care setting in the Emergency Department at UnityPoint Health in Rock Island, IL, the project team hypothesized that the creation of a Crisis Stabilization Unit (CSU) with a “Living Room Concept” would provide a higher quality of care to patients while assisting in the staff’s ability to quickly consult and treat a diverse set of patients entering the ED. 
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Webinar
March 2014 Webinar
As pressure mounts to increase efficiency, improve outcomes, and reduce costs and readmissions, the imperative to provide the right care at the right time in the right place is stronger than ever. While the staggering growth of ED volumes and the increasing complexity of inpatient care create delays and challenge throughput, an answer might be found somewhere in between the ED or outpatient visit and the traditional inpatient admission - The Observation Patient. A new CMS “2-Midnight” guideline that redefines inpatient care and with mounting pressure to reduce readmissions, the observation patient is at the center of many strategies aimed at making healthcare more efficient.