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Insights & Solutions

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Webinar
July 2014 Webinar
The waiting room continues to be a major problem area in terms of patient and family experience, as well as organizational efficiency. Healthcare organizations struggle to accommodate high patient volumes and a variety of acuity levels, while patients and families deal with a roller-coaster of emotions, long wait times, and lack of privacy. The majority of research on the topic of waiting room design is based in case studies, which provide little generalizable evidence for further application.
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Webinar
May 2014 Webinar
From heightened anxiety and stress, to medical errors, to staff burnout, to HIPAA violations, that hospital noise is pandemic is well known. Ongoing efforts to reduce noise in hospitals, including the “quiet at night” campaigns, have limited success due to a misunderstanding regarding the characteristics of a restful environment. The auditory environment is the least controllable and the most pervasive, involving communications, technology, family dialogue, sounds of recovery and sounds of disease. This webinar provides both insights and frameworks for creating a healing, restful environment.
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Webinar
April 2014 Webinar
The webinar examines the latest strategies to use evidence-based design to strengthen hospital performance. Understand the basics of evidence-based design and the role that the built environment plays in improving the quality of care for patients and families, and how hospitals, architects and contractors can work together to evaluate, prioritize and apply design research in future projects.
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Webinar
March 2014 Webinar
As pressure mounts to increase efficiency, improve outcomes, and reduce costs and readmissions, the imperative to provide the right care at the right time in the right place is stronger than ever. While the staggering growth of ED volumes and the increasing complexity of inpatient care create delays and challenge throughput, an answer might be found somewhere in between the ED or outpatient visit and the traditional inpatient admission - The Observation Patient. A new CMS “2-Midnight” guideline that redefines inpatient care and with mounting pressure to reduce readmissions, the observation patient is at the center of many strategies aimed at making healthcare more efficient. 
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Webinar
February 2014 Webinar
This webinar will guide you through incorporating ambulatory care design trends and evidenced-based design principles when designing for ambulatory facilities. Learn from success stories at the UW Health – Yahara Clinic, an outpatient facility in Monona, Wisconsin. The presentation highlights Yahara Clinic’s operational concept of self-rooming and design for Integrated Care Team space. Post occupancy outcomes will be shared, including an 83% reduction in staff footsteps and 25% improvement in patient satisfaction scores. 
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Webinar
January 2014 Webinar
This session reviews the research and design implemented by HDR at Central Washington and how it integrated lean strategies and all 8 steps of the evidence-based design process to deliver a new patient bed tower. Learn how these strategies have impacted both work processes and employee satisfaction. The presenters will discuss their methodology and results from the research conducted, and how that research impacted the design of the hospital, its occupants, and the efficiency of the building.
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Webinar
October 2013 Webinar
Three units were analyzed including Critical Care, Medical Oncology and Obstetrics in order to track clinical behaviors and to identify opportunities for improvement for the newly designed space. The travel study indicated for all units measured that the time spent on value added care, the time spent on direct care, and the aisle effectiveness all increased from current to future state workflow and generally outperformed the national benchmarks for their corresponding unit types. Additionally, review the process and results of the post-occupancy evaluation.
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Webinar
August 2013 Webinar
This webinar discusses how different modeling and simulation approaches best serve different goals. Learn how statistical methods allow models to be run over time and predict future needs for people, space and equipment. Virtual reality and full scale mockup methods allow a wider range of stakeholders to meaningfully participate throughout a design process, including during early design. Modeling and simulation can also support and amplify the impact of an EBD-based design program. 
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Webinar
May 2013 Webinar
Positive distractions have been found to reduce stress and improve healthcare outcomes. However, research on this topic is generally lacking in certain pediatric settings. This webinar details recent studies that examined the effects of positive distraction interventions on pediatric patients and their families but used different methods in different settings. The in-depth findings and practical knowledge around the process of implementing two research studies is beneficial to researchers and designers.
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Tool
August 2015 Tool
This Clinic Design Post Occupancy Evaluation Toolkit is self-administered and provides a way to collect a variety of data on the physical enviornment, subjective perception of users, and objective healthcare outcomes.