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Insights & Solutions

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Design Strategies
March 2016 Design Strategies

A key effort in healthcare reform, the rapidly growing and evolving patient-centered medical home model of care calls for design innovations to support its successful implementation.

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Project Brief
March 2016 Project Brief

Learn about: Why every healthcare delivery system should reflect the needs of its community, how reorganizing care teams can improve patient satisfaction without demanding additional resources, and proactive population health modeling tools that enable real-time responses to health trends.

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Executive Summary
January 2016 Executive Summary

Learn about: Patient-centered medical home (PCMH) principles, implementation, and evaluation, operational strategies supporting the principles of PCMH, and environmental design features of PCMH found in recent design and research publications.

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Issue Brief
January 2016 Issue Brief

As part of the patient-centered medical home toolbox, in this issue brief you will learn about patient-centered medical home (PCMH) principles, implementation, and evaluation, operational strategies supporting the principles of PCMH, and environmental design features of PCMH found in recent design and research publications.

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Issue Brief
November 2015 Issue Brief

As part of the cleanliness toolbox, in this issue brief you will learn about how to identify the significant impact of environmental cleanliness on multiple healthcare outcomes, different methods used to measure cleanliness, and a summary of key strategies to improve cleanliness through environmental design, operational and policy changes, and education of personnel.

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Project Brief
January 2016 Project Brief

Learn about: a streamlined design with easy-to-move furnishings and standardized cleaning products that help Environmental Services staff be more efficient and effective, smart furniture selection that can help reduce cleaning time, and the connection between a clean environment and patient satisfaction.

Tool
June 2018 Tool

Healthcare is provided in a variety of settings, from a person’s home to outpatient clinics, to the hospital. While the settings and specific design elements may differ across the continuum of care, the objectives of safety, efficiency, satisfaction, and high quality care remain constant. This set of interactive diagrams provides a link between the evidence base, design strategies, and desired outcomes – in a visually intuitive and actionable format.

Blog
January 2016 Blog

The healthcare community has recently come clean on an important fact: patient perception of your hospital’s cleanliness may impact their overall view of your facility much more than you’d think.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides patients an important avenue through which to share their views of your hospital’s cleaning practices. Many patients will also use their impression of your physical environment’s look and cleanliness to judge the quality of care they receive.

Executive Summary
March 2015 Executive Summary

Learn about: definitions of psychological concepts related to the designed environment, functions of personalization, privacy, wayfinding, and access to nature in meeting psychological needs, and design implications of personalization, privacy, wayfinding, and access to nature.

Executive Summary
March 2015 Executive Summary

Learn about: activities necessary for independent living, the range of residential options for older adults, and the culture change movement that is transforming care environments for the aging population.