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Insights & Solutions

Webinar
January 2018 Webinar
This webinar introduces the new, easier to use, online interface for The Center’s Safety Risk Assessment (SRA) toolkit, a proactive and systematic approach to designing and renovating healthcare facilities for safety. Originally developed through research and consensus to support the requirements of the FGI Guidelines, The Center's research team will walk you through the why, what, and how of each part of the online SRA toolkit illustrating features with vignettes gathered from the testing process.  
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Webinar
May 2015 Webinar
This session will review information from the HCAHPS and Press Ganey Surveys to understand how reliably patient expectations related to room cleanliness are being met. These data help to identify the types of hospitals and patients that are most at risk for poor cleanliness reports. The webinar examines ways in which these perceptions are related to other organizational outcomes, including “positive word of mouth” and hospital-acquired infection scores. The session ends with a review of design considerations to facilitate room cleaning and improving patient perceptions of cleanliness. 
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Webinar
October 2014 Webinar
This presentation outlines the process of linking patient satisfaction to healthcare environments. Sentiment analysis assigns values to the thoughts and feelings of patients and family provided in satisfaction surveys through written word, digital format and voice recordings. This data identified root causes for negative feedback. challenging traditional best practices in healthcare planning and design. 
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Webinar
July 2014 Webinar
The waiting room continues to be a major problem area in terms of patient and family experience, as well as organizational efficiency. Healthcare organizations struggle to accommodate high patient volumes and a variety of acuity levels, while patients and families deal with a roller-coaster of emotions, long wait times, and lack of privacy. The majority of research on the topic of waiting room design is based in case studies, which provide little generalizable evidence for further application.
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Webinar
January 2014 Webinar
This session reviews the research and design implemented by HDR at Central Washington and how it integrated lean strategies and all 8 steps of the evidence-based design process to deliver a new patient bed tower. Learn how these strategies have impacted both work processes and employee satisfaction. The presenters will discuss their methodology and results from the research conducted, and how that research impacted the design of the hospital, its occupants, and the efficiency of the building.
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Webinar
September 2013 Webinar
In 2012, The Center for Health Design received a grant from the American Society of Interior Designers (ASID) to develop a standard evidence-based tool for inpatient room design. In a three-phase process, this grant will result in design and evaluation tools for inpatient room design in Medical/Surgical Units, Adult Intensive Care Units (ICU) and Labor Delivery Recovery (LDR) and Maternity Units. The first phase of this project has been completed, resulting in a Beta-test, paper-based version of the Inpatient Room Design Checklist and POE tool for the Med/Surg Room which are shared in this presentation.
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Webinar
July 2013 Webinar
In 2011, The Center for Health Design published a glossary of healthcare environment terms and outcome measures commonly used in evidence-based design research for seven key healthcare topics, many of which are tied to CMS reimbursement formulas: health-care associated infections, medical errors, patient falls, patient satisfaction, patient waiting, staff efficiency and staff satisfaction. Learn about the methods used to create the EBD glossary, the work underway to expand the Glossary using the CHD Knowledge Repository, and how you might use this tool in your construction project, during your design education and with EBD research studies.