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Insights & Solutions

Webinar
January 2018 Webinar
This webinar introduces the new, easier to use, online interface for The Center’s Safety Risk Assessment (SRA) toolkit, a proactive and systematic approach to designing and renovating healthcare facilities for safety. Originally developed through research and consensus to support the requirements of the FGI Guidelines, The Center's research team will walk you through the why, what, and how of each part of the online SRA toolkit illustrating features with vignettes gathered from the testing process.  
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Webinar
May 2015 Webinar
This session will review information from the HCAHPS and Press Ganey Surveys to understand how reliably patient expectations related to room cleanliness are being met. These data help to identify the types of hospitals and patients that are most at risk for poor cleanliness reports. The webinar examines ways in which these perceptions are related to other organizational outcomes, including “positive word of mouth” and hospital-acquired infection scores. The session ends with a review of design considerations to facilitate room cleaning and improving patient perceptions of cleanliness. 
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Webinar
October 2014 Webinar
This presentation outlines the process of linking patient satisfaction to healthcare environments. Sentiment analysis assigns values to the thoughts and feelings of patients and family provided in satisfaction surveys through written word, digital format and voice recordings. This data identified root causes for negative feedback. challenging traditional best practices in healthcare planning and design. 
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Webinar
January 2014 Webinar
This session reviews the research and design implemented by HDR at Central Washington and how it integrated lean strategies and all 8 steps of the evidence-based design process to deliver a new patient bed tower. Learn how these strategies have impacted both work processes and employee satisfaction. The presenters will discuss their methodology and results from the research conducted, and how that research impacted the design of the hospital, its occupants, and the efficiency of the building.