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Insights & Solutions

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Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

 

 

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Design Strategies
May 2014 Design Strategies
Overview

HCAHPS scores related to noise in the hospital environment are typically among the lowest. Acoustic intervention packages implemented by healthcare organizations are often a combination of built environment and operational measures.  

 

Design Strategies
July 2015 Design Strategies
Overview

Hand hygiene is the single most important component of healthcare-associated infection prevention. The physical environment plays a key role in promoting hand hygiene. Effective hand hygiene strategies integrate environmental, personal, and organizational/operational elements.