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Insights & Solutions

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Design Strategies
September 2015 Design Strategies
Overview

While discussion of facility design and healthcare reform often focuses on the patient experience of noise and cleanliness as measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, design is also a factor in reform-based outcome targets.  

 

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Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.