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Insights & Solutions

All Affiliates
Design Strategies
March 2016 Design Strategies

A key effort in healthcare reform, the rapidly growing and evolving patient-centered medical home model of care calls for design innovations to support its successful implementation.

All Affiliates
Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.