Insights & Solutions

The healthcare community has recently come clean on an important fact: patient perception of your hospital’s cleanliness may impact their overall view of your facility much more than you’d think.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provides patients an important avenue through which to share their views of your hospital’s cleaning practices. Many patients will also use their impression of your physical environment’s look and cleanliness to judge the quality of care they receive.

This Clinic Design Post Occupancy Evaluation Toolkit is self-administered and provides a way to collect a variety of data on the physical enviornment, subjective perception of users, and objective healthcare outcomes.

My Safety Net Clinic (MySNC) was developed by Dr. Larry Mallak and Wasif Butt of Western Michigan University in 2011. MySNC was funded by a grant from the California HealthCare Foundation, in conjunction with The Center for Health Design.  

Learn about: the importance of social health for older adults, the definitions and characteristics of select social behavior concepts, and design implications of social concepts.

Learn about: definitions of psychological concepts related to the designed environment, functions of personalization, privacy, wayfinding, and access to nature in meeting psychological needs, and design implications of personalization, privacy, wayfinding, and access to nature.

Learn about: the frequency and cost of falls among older adults, reasons older people fall and what can be done to prevent falls, and other safety concerns among older adults.