Patient Satisfaction in Women’s Clinics Versus Traditional Primary Care Clinics in the Veterans Administration
Issue 3
Volume 18
Pages 175-181
Author(s): Bean-Mayberry, B., Chang, C-C., McNeil, M., Whittle, J., Hayes, P., Hudson Scholle, S.
Female patients are more satisfied with the care they receive at women’s clinics (WCs) than traditional primary care clinics (TCs). This study is important because the data collected indicate that female patients are more satisfied in WCs than in TCs, regardless of age and race.
Added March 2014
Distraction therapy with nature sights and sounds reduces pain during flexible bronchoscopy: A complementary approach to routine analgesia
2003
Chest
Journal Article
Issue 3
Volume 123
Pages 941-948
Author(s): Diette, G.B., Lechtzin, N, Haponik, E, Devrotes, A, Rubin, H
The demand for better healthcare includes the demand for proper treatment of pain. Joint commission standards for maintaining accreditation also apply to chronic medical conditions and the management of pain. Non-pharmacological methods of managing pain have gained popularity because patients can continue to experience pain despite the use of premedication analgesics and sedatives. Besides there are often side-effects associated with any use of medication. This is of particular concern for invasive procedures such as Flexible Bronchoscopy (FB) that can be frightening and painful for patients.
Added October 2012
Outcomes of environmental appraisal of different hospital waiting areas
2003
Environment and Behavior
Journal Article
Issue 6
Volume 35
Pages 842-869
Author(s): Leather, P., Beale, D., Santos, A., Watts, J., Lee, L.
Hospitals can be unfamliar environments and can create negative feelings and stress. The physical environmentcan be a source of stress or haved an effect on coping resources. Past research identifies disparities and hierarchical differences between the way environmental needs and desires are prioritized for clinical and medical staff; inpatients; outpatients; and visitors. Few studies evaluate ambulatory care environments.
Added October 2012
Paediatric emergency department design: Does it affect staff, patient and community satisfaction?
2003
Emergency Medicine Australasia
Journal Article
Issue 1
Volume 15
Pages 63-67
Author(s): Judkins, S.
The study site was an Australian metropolitan teaching hospital with 34,000 ED visits per year. (Fifteen percent of these were pediatric visits.) A dedicated pediatric waiting area and treatment area were constructed at the study site, physically separate from the adult ED, with décor more appropriate for children, entertainment facilities, and a dedicated nurse in the area.
Added October 2012
Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services?
2003
Health Care Management Review
Journal Article
Issue 3
Volume 28
Pages 254-264
Author(s): Swan, JE, Richardson, LD, Hutton, JD
There is a trend to move healthcare towards hospitality, and create more appealing and less institutional environments. A key driver, not exclusive to the healthcare industry, is that physical surroundings can influence customer judgments of service performance including customer satisfaction, loyalty, favorable word of mouth, recommendations and service quality perceptions. In the context of healthcare although various studies have addressed the importance of the physical environment with respect to favorable health outcomes, few have established a correlation between physical appeal and perception of service quality.
Added October 2012
