Effects of waiting on the satisfaction with the service: Beyond objective time measures
1998
International Journal of Research in Marketing
Journal Article
Issue 4
Volume 15
Pages 321-334
Author(s): Pruyn, A., Smidts, A.
Wait times are a persistent concern in healthcare today. It is a concern that healthcare shares with other service industries. To counter this waiting areas provide numerous distractions- TVs, magazines, vending machines, computer kiosks etc. The efficacy of these distractions is beginning to be studied in greater detail today.
Added October 2012
Impact of Emergency Department Built Environment on Timeliness of Physician Assessment of Patients With Chest Pain
2008
Environment & Behavior
Journal Article
Issue 2
Volume 40
Pages 233-248
Author(s): Hall, K. K., Kyriacou, D. N., Handler, J. A., Adams, J. G.
With millions of chest-pain related visits to the emergency department (ED) each year, this demographic one of the most frequently studied in the emergency medicine (ED) literature. As the timeliness of care can lead to significant decreases in both morbidity and mortality, the authors suggest that elements of the architectural design of an ED, specifically the location of the treatment rooms (distance from physician work areas), should be considered when evaluating factors related to quality of care.
Added October 2012
Effect of a rapid assessment clinic on the waiting time to be seen by a doctor and the time spent in the department, for patients presenting to an urban emergency department: a controlled prospective trial
2002
The New Zealand Medical Journal
Journal Article
Issue 1157
Volume 115
Pages 1-7
Author(s): Ardagh, M. W. , Wells, J.E. , Cooper, K., Lyons, R., Patterson, R., O'Donovan, P.
Overcrowding in emergency departments is common in most healthcare organizations. Barriers to efficient patient flow in emergency departments (EDs) create bottlenecks through the system. Upon entry to an ED, the triage process determines how quickly someone might be seen, but this process does not take into account how quickly a patient's condition might be managed, but rather the urgency for care. By addressing an additional component of triage, it was hypothesized that ED throughout could be better managed, reducing wait times for all patients, and better utilizing limited ED resources.
Added October 2012
