Enhancing a primary care environment: a case study of effects on patients and staff in a single general practice
2008
British Journal of General Practice
Journal Article
Issue 552
Volume 58
Pages 465-470
Author(s): Rice, G., Ingram, J., Mizan, J.
The stress and satisfaction of patients and staff are important healthcare outcomes. Patient satisfaction and stress strongly impacts patient health, the images of healthcare organizations, patient loyalty, patient retention and attraction, operating revenue, and profit margin. Staff stress and job satisfaction directly impacts the quality of patient care, work efficiency, and staff turnover intent.
Added November 2012
Pillars of a smart, safe operating room
2008
Advances in Patient Safety: New Directions and Alternative Approaches
Book
Volume 3: Performance and Tools
Author(s): Seagull, F.J., Moses, G.R., Park, A.E.
Added October 2012
10 year experience integrating strategic performance improvement initiatives: Can the scorecard, six sigma, and team training all thrive in a single hospital?
2008
Advances in Patient Safety: New Directions and Alternative Approaches
Book
Volume 3: Performance and Tools
Author(s): Meliones, J.N., Alton, M., Mericle, J., Ballard, R., Cesari, J., Frush, K.S., Mistry, K.
Added October 2012