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Knowledge Repository

The Relationship Between Counselor Satisfaction and Extrinsic Job Factors in State Rehabilitation Agencies

Author(s): Andrew, J. D., Faubion, C. W., Palmer, C. D.
In a national study, researchers collected survey data from 315 state rehabilitation agency counselors in 16 states to examine job satisfaction and extrinsic job factors. This report provides statistical analyses and extensive descriptive data characteristics. For example, only 46% of the sample reported having a master's degree (or higher) in some form of counseling, and only 25% reported...
Key Point Summary
Added August 2012

Does the design of settings where acute care is delivered meet the needs of older people? Perspectives of patients, family carers, and staff

Author(s): Haywood, A., Barnes, S., Marsh, H., Parker, S. G.
Acute care for older patients has special requirements but is seldom addressed in relation to the architecture of the facility. Improving the physical environment could result in better health outcomes for a growing number of patients.
Key Point Summary
Added July 2019

Mental and behavioral health settings: Importance & effectiveness of environmental qualities & features as perceived by staff

Author(s): Shepley, M. M., Watson, A., Pitts, F., Garrity, A., Spelman, E., Fronsman, A., Kelkar, J.
While many previous studies have examined how facility designs can benefit patients within non-psychiatric acute care settings, there is a lack of research exploring how physical environments can be better suited to promote the health of patients in mental and behavioral health (MBH) facilities.
Key Point Summary
Added March 2019

Ambulatory infusion suite: pre- and post-occupancy evaluation

Author(s): Shepley, M.M., Rybkowski, Z., Aliber, J., Lange, C.
The authors refer to the lack of research on the design of cancer facilities while emphasizing the need to study the impact of the physical environment of infusion suites on patient experience. This study evaluates the perceptions of patients and staff of two infusion suites – old and new, specifically in connection with social interaction, privacy, and access to nature.
Key Point Summary
Added October 2017

Effects of waiting on the satisfaction with the service: Beyond objective time measures

Author(s): Pruyn, A., Smidts, A.
Wait times are a persistent concern in healthcare today. It is a concern that healthcare shares with other service industries. To counter this waiting areas provide numerous distractions- TVs, magazines, vending machines, computer kiosks etc. The efficacy of these distractions is beginning to be studied in greater detail today. 
Key Point Summary
Added October 2012

Changes in patient satisfaction related to hospital renovation: Experience with a new clinical building

Author(s): Siddiqui, Z. K., Zuccarelli, R, Durkin, N., Wu, A. W., Brotman, D. J.
As hospitals increasingly implement novel designs geared towards patient satisfaction and improved care, further research into the details of patient satisfaction levels is needed. By understanding patient perceptions of these new, patient-centered built environments and the care provided within them, healthcare providers and designers could more accurately project which design decisions will provide improved levels of patient satisfaction within a variety of contexts.  
Key Point Summary
Added August 2020

Evaluation of the Built Environment: Staff and Family Satisfaction Pre- and Post-Occupancy of The Children's Hospital

Author(s): Kotzer, A. M., Zacharakis, S. K., Raynolds, M., Buenning, F.
As healthcare organizations begin to address the issues of quality and safety, patient-centered care, and emerging technologies through the replacement of old and outdated facilities, understanding the impact of the built environment on patient and staff health outcomes becomes increasingly necessary to make valued decisions throughout the process.
Key Point Summary
Added August 2018

A place to heal: Environmental sources of satisfaction among hospital patients

Author(s): Harris, P. B., McBride, G., Ross, C., Curtis, L.
Visits to the hospital might be infrequent, but are often associated with strong emotions. Considering patient needs reflects the growing focus on service quality and patient satisfaction, which now join clinical quality as a holistic approach to health care delivery. This study identifies sources of environmental satisfaction and dissatisfaction among hospital inpatients and examines the relative contribution of environmental satisfaction to the overall hospital experience. 
Key Point Summary
Added October 2012

Identifying medical center units with disproportionate shares of patient complaints

Author(s): Pichert, J.W., Federspiel, C.F., Hickson, G.B., Miller, C.S., Gauld-Jaeger, J., Gray, C.L.
Added October 2012