Identifying medical center units with disproportionate shares of patient complaints
1999
The Joint Commission Journal on Quality Improvement
Journal Article
Issue 6
Volume 25
Pages 288-99
Author(s): Pichert, J.W., Federspiel, C.F., Hickson, G.B., Miller, C.S., Gauld-Jaeger, J., Gray, C.L.
Added October 2012
A place to heal: Environmental sources of satisfaction among hospital patients
2002
Journal of Applied Social Psychology
Journal Article
Issue 6
Volume 32
Pages 1276-1299
Author(s): Harris, P. B., McBride, G., Ross, C., Curtis, L.
Visits to the hospital might be infrequent, but are often associated with strong emotions. Considering patient needs reflects the growing focus on service quality and patient satisfaction, which now join clinical quality as a holistic approach to health care delivery. This study identifies sources of environmental satisfaction and dissatisfaction among hospital inpatients and examines the relative contribution of environmental satisfaction to the overall hospital experience.
Added October 2012
Evaluation of the Built Environment: Staff and Family Satisfaction Pre- and Post-Occupancy of The Children's Hospital
2011
HERD: Health Environments Research & Design Journal
Journal Article
Issue 4
Volume 4
Pages 60-78
Author(s): Kotzer, A. M., Zacharakis, S. K., Raynolds, M., Buenning, F.
As healthcare organizations begin to address the issues of quality and safety, patient-centered care, and emerging technologies through the replacement of old and outdated facilities, understanding the impact of the built environment on patient and staff health outcomes becomes increasingly necessary to make valued decisions throughout the process.
Added September 2014
Healing environments: What design factors really matter according to patients? An exploratory analysis
2016
HERD: Health Environments Research & Design Journal
Journal Article
Issue 1
Volume 10
Pages 87-105
Author(s): Schreuder, E., Lebesque, L., Bottenheft, C.
Six themes that may contribute to healing environments: spatial comfort, safety and security, autonomy, sensory comfort, privacy, and social comfort were identified from the literature. This Netherlands-based study evaluated how the six themes and associated design characteristics could be prioritized to maximize well-being. Each theme was described.
Added August 2018
Changes in patient satisfaction related to hospital renovation: Experience with a new clinical building
2015
Journal of Hospital Medicine
Journal Article
Issue 3
Volume 10
Pages 165-171
Author(s): Siddiqui, Z. K., Zuccarelli, R, Durkin, N., Wu, A. W., Brotman, D. J.
As hospitals increasingly implement novel designs geared towards patient satisfaction and improved care, further research into the details of patient satisfaction levels is needed. By understanding patient perceptions of these new, patient-centered built environments and the care provided within them, healthcare providers and designers could more accurately project which design decisions will provide improved levels of patient satisfaction within a variety of contexts.
Added March 2015
Effects of waiting on the satisfaction with the service: Beyond objective time measures
1998
International Journal of Research in Marketing
Journal Article
Issue 4
Volume 15
Pages 321-334
Author(s): Pruyn, A., Smidts, A.
Wait times are a persistent concern in healthcare today. It is a concern that healthcare shares with other service industries. To counter this waiting areas provide numerous distractions- TVs, magazines, vending machines, computer kiosks etc. The efficacy of these distractions is beginning to be studied in greater detail today.
Added October 2012
Ambulatory infusion suite: pre- and post-occupancy evaluation
2012
Building Research & Information
Journal Article
Issue 6
Volume 40
Pages 700-712
Author(s): Shepley, M.M., Rybkowski, Z., Aliber, J., Lange, C.
The authors refer to the lack of research on the design of cancer facilities while emphasizing the need to study the impact of the physical environment of infusion suites on patient experience. This study evaluates the perceptions of patients and staff of two infusion suites – old and new, specifically in connection with social interaction, privacy, and access to nature.
Added December 2014
Does the design of settings where acute care is delivered meet the needs of older people? Perspectives of patients, family carers, and staff
2018
HERD: Health Environments Research & Design Journal
Journal Article
Issue 2
Volume 11
Pages 177-188
Author(s): Haywood, A., Barnes, S., Marsh, H., Parker, S. G.
Acute care for older patients has special requirements but is seldom addressed in relation to the architecture of the facility. Improving the physical environment could result in better health outcomes for a growing number of patients.
Added April 2018
Mental and behavioral health settings: Importance & effectiveness of environmental qualities & features as perceived by staff
2017
Journal of Environmental Psychology
Journal Article
Issue June
Volume 50
Pages 37-50
Author(s): Shepley, M. M., Watson, A., Pitts, F., Garrity, A., Spelman, E., Fronsman, A., Kelkar, J.
While many previous studies have examined how facility designs can benefit patients within non-psychiatric acute care settings, there is a lack of research exploring how physical environments can be better suited to promote the health of patients in mental and behavioral health (MBH) facilities.
Added February 2017
The Relationship Between Counselor Satisfaction and Extrinsic Job Factors in State Rehabilitation Agencies
2002
Rehabilitation Counseling Bulletin
Journal Article
Issue 4
Volume 45
Pages 223-232
Author(s): Andrew, J. D., Faubion, C. W., Palmer, C. D.
In a national study, researchers collected survey data from 315 state rehabilitation agency counselors in 16 states to examine job satisfaction and extrinsic job factors. This report provides statistical analyses and extensive descriptive data characteristics. For example, only 46% of the sample reported having a master's degree (or higher) in some form of counseling, and only 25% reported...
Added August 2012
Hospital outpatient perceptions of the physical environment of waiting areas: the role of patient characteristics on atmospherics in one academic medical center
2007
BMC Health Services Research
Journal Article
Author(s): Tsai, C. Y., Wang, M. C., Liao, W. T., Lu, J. H., Sun, P. H., Lin, B. Y., Breen, G. M.
Added September 2014
Family members´ experiences of the end-of-life care environments in acute care settings – a photo-elicitation study
2018
International Journal of Qualitative Studies on Health and Well-being
Journal Article
Author(s): Hajradinovic, Y., Tishelman, C., Lindqvist, O., Goliath, I>
Research demonstrates that environmental features in varied healthcare settings can impact patient and staff outcomes. Room occupancy, acoustic environment, visual contact with nature, sound and lighting, ergonomics, and the work environment design are among the features with documented impacts on staff and patient health.
Added April 2020
Patient Perceptions of the Environment of Care in Which Their Healthcare is Delivered
2016
HERD: Health Environments Research & Design Journal
Journal Article
Issue 3
Volume 9
Pages 31-46
Author(s): LaVela, S. L., Etingen, B., Hill, J. N., Miskevics, S.
Added April 2016
Link between patients' perceptions of their acute care hospital experience and institutions' injurious fall rates
2011
Journal of Nursing Care Quality
Journal Article
Issue 2
Volume 26
Pages 151-60
Author(s): Tzeng, H. M., Hu, H. M., Yin, C. Y., Johnson, D.
Added September 2014
Factors determining medical students’ and residents’ satisfaction during VA-based training: findings from the VA Learners’ Perceptions Survey
2008
Academic Medicine
Journal Article
Issue 6
Volume 83
Pages 611-620
Author(s): Cannon, G. W. , Keitz, S. A. , Holland, G. J. , Chang, B. K., Byrne, J. M. , Tomolo, A., Aron, D. C. , Wicker, A. B., Kashner, T. M.
Patient satisfaction surveys of healthcare environments are often used to gauge perceptions of broad aspects of the built environment. In this large-scale study using a validated instrument, the study population is medical students and residents. The investigation simultaneously compares multiple domains of trainee satisfaction in a common clinical training environment through a serial cross-sectional national survey.
Added October 2012
Perceived Neighborhood Environments and Leisure-Time Walking Among Korean Adults: An Application of the Theory of Planned Behavior
2012
HERD: Health Environments Research & Design Journal
Journal Article
Issue 2
Volume 5
Pages 99-110
Author(s): Lee, H.-S., Shepley, M. M.
The prevalence of overweight and obese Korean adults has risen due to physical inactivity that is supported by a sedentary lifestyle. Recent research has sought to understand the interconnection between the Theory of Planned Behavior (TPB) and environmental variables such as sidewalk condition, land-use mix, proximity of parks or recreational facilities, neighborhood aesthetics, and perceived neighborhood safety.
Added September 2014
Healthcare providers' perception of design factors related to physical environments in hospitals
2012
Journal of Environmental Psychology
Journal Article
Issue 4
Volume 32
Pages 362-370
Author(s): Mourshed, M., Zhao, Y.
Most aspects of the physical environment having an impact on staff outcome are determined during early design stages of a building’s lifecycle. Subsequent modifications at later stages are expensive and sometimes difficult to achieve due to the multidisciplinary nature of design decision making.
Added November 2014
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
2010
Managing Service Quality
Journal Article
Issue 1
Volume 20
Pages 70-88
Author(s): Barber, N., Scarcelli, J. M.
Added September 2014
An exploratory study into the factors that influence patients' perceptions of cleanliness in an acute NHS trust hospital
2007
Journal of Facilities Management
Journal Article
Issue 4
Volume 5
Pages 275-289
Author(s): Whitehead, H., May, D., Agahi, H.
Added September 2014
Clinical. The impact of environmental cleanliness on infection rates
2004
Nursing Times
Journal Article
Issue 1
Volume 100
Pages 32-34
Author(s): Patel, S.
Added October 2012
