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Emergency Department (ED) Throughput

As hospitals and staff are overwhelmed with an influx of patients, overcrowding and long wait times continue to be problematic as hospitals struggle to get patients in and out of the ED. Using creative strategies to design flexibility into the built environment, hospital EDs can optimize operations and improve throughput while continuing to put the patient first. To View a Complete List of Toolbox Contents and Resources, Click Here.



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Insights & Solutions

Webinar
August 2014 Webinar
Behavioral health settings guided by strict safety design measures often result in spaces that are stark, plain, and isolated - potentially exacerbating environmental stressors and escalating already difficult patient situations. Acute care emergency settings have a particular set of challenges as EDs are predicting increased visits from behavioral health patients. Faced with the challenge of designing a behavioral health care setting in the Emergency Department at UnityPoint Health in Rock Island, IL, the project team hypothesized that the creation of a Crisis Stabilization Unit (CSU) with a “Living Room Concept” would provide a higher quality of care to patients while assisting in the staff’s ability to quickly consult and treat a diverse set of patients entering the ED. 
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Webinar
April 2014 Webinar
This program spotlights leading case studies that explore the use of lean principles in the planning and design of the emergency department. Hear an overview of LEAN and recent applications for how it may be used as an essential design tool. From that context, participants examine individual case studies including project background, lean principles applied, and results achieved. Attendees will examine: simulation modeling as a method for determining facility size of an ED; the impact of an operational process on space that improves the efficiency of patient wait times; process modeling that informs the size of waiting spaces; and clinical processes that inform the design of the emergency department.
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Webinar
March 2014 Webinar
As pressure mounts to increase efficiency, improve outcomes, and reduce costs and readmissions, the imperative to provide the right care at the right time in the right place is stronger than ever. While the staggering growth of ED volumes and the increasing complexity of inpatient care create delays and challenge throughput, an answer might be found somewhere in between the ED or outpatient visit and the traditional inpatient admission - The Observation Patient. A new CMS “2-Midnight” guideline that redefines inpatient care and with mounting pressure to reduce readmissions, the observation patient is at the center of many strategies aimed at making healthcare more efficient. 
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