I think one of the issues is that much of the medical profession views death as a failure. With older adults, the reality is that you get to the end of your life and you die. When medicine was making such huge strides back in 60s, 70s, 80s, and 90s, the focus was on treatment and cures that save lives. While older adults benefit from a lot of those treatments and cures and can live longer, there are many times when an older person has chronic conditions that don’t respond to a critical intervention and, instead, requires chronic care management. This makes older people and their conditions much less exciting to the medical field.
Older people are a group of individuals who are challenged in so many ways. I saw where the design of the built environment could have such an impact...on their ability to function and their quality of life.
Designers can look to universal design, which is an approach to creating environments that can be used easily by people with a broad range of abilities or disabilities. For instance, most houses have a few steps to get in the front door. Steps can be hard to navigate—not only for an older person, but also for someone who is in a wheelchair, who has a broken leg or sprained ankle, or who has a child in a stroller. Designing a front door without steps does not make it more difficult for anyone—but it does make it easier for a lot of different situations.
The same principle can apply in hospital design. Think of how you can design the space to be more accessible for people of all ages who have physical challenges and mobility aids.
One problem is that hospitals are only required to have between 5% and 10% of bathrooms meet the Americans with Disabilities Act (ADA) accessibility codes. If the accessibility codes are designed for people with some impairment to make spaces accessible for them, and you understand that in a hospital most people have some impairment, why require only 10% of the bathrooms in the hospital to be handicapped-accessible?
Further, the way the accessibility codes are written, they are supposed to enable people to be as independent as possible without any assistance. Yet the codes don’t apply to everyone’s needs appropriately. I am now working with a colleague to try to get new codes passed that will allow the center line of the toilet to be 24 inches (current code is 18 inches) from the wall, with fold-down grab bars to allow space for two caregivers to assist as needed. If you don’t need grab bars, you can flip them up out of the way. This gives you the greatest flexibility to meet the needs of all different populations.
Patient-centered care (also called person-centered care) takes a more holistic perspective of people. It goes beyond specific outcomes to also consider communication, the quality of interactions with staff, and how supportive the environment is. For instance, depending on the reason for an inpatient stay, the family may want to stay with the patient. Does the space easily accommodate someone spending time in the room, other than having them in an uncomfortable chair?
The principles of patient- or person-centered care are also increasingly being codified in measurements of the patient experience, such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). I think it was an amazing step forward for the Centers for Medicare and Medicaid Services (CMS) to say, “We are going to base hospital reimbursements on the HCAHPS scores.” When CMS started saying, “This is really important, and we are going to base your reimbursement on it,” hospitals began to pay attention. That was a critical step in making the patient experience more holistic in the eyes of healthcare providers and making it as much of a focus as the quality of treatment in medical care.
People today don’t want to get old. Aging isn’t valued in this country. Therefore, it takes a strong organization to come out and say that 75% of emergency department (ED) visits are by people who are 60 years or older—so we are going to create a senior-friendly ED, or split our existing ED into two areas: one for younger people, and one that is senior-focused.
Because communication is so important to all aspects of healthcare, I would encourage designers to do research to see what it will take for the environment to support effective communication.
Keep in mind that features that support older adults in the healthcare setting are probably also good for people of all ages. In fact, there are very few things I would include in a senior environment that I wouldn’t include in an ED for all people. Less noise, less stimuli, separate bays with doors—all of these things would be good for everyone, but it takes a strong commitment to the community to be willing to come out and say, “We are doing this to be elder-friendly.”
For designers and healthcare organizations that want to learn more creative, supportive designs, there are lots of organizations with good resources on improving the patient experience, such as the Institute for Patient- and Family-Centered Care, The Beryl Institute, The Center for Health Design, and Planetree, Inc.
There are actually two important points to keep in mind. First, I think one of the top priorities should be to think about how the environment impacts effective communication. That has to do with noise transmission between spaces and the absorption of noise—not just the decibel, but the megahertz (the frequency at which building products either absorb or bounce back noises). Because communication is so important to all aspects of healthcare, I would encourage designers to do research to see what it will take for the environment to support effective communication.
Second, designers should work with the assumption that every room is going to serve people who have physical disabilities, whether they use a walker or a cane, are in a wheelchair, and/or have an IV pole. And they should also assume that the facility is going to serve people of all sizes. That’s why some hospitals are making bariatric wheelchairs the norm, since they can fit everyone. This meets the universal design principles. From a design standpoint, having larger wheelchairs requires allocating more space for them to fit through doorways and around corners. While I know that every square foot is expensive, designers really need to think not just about designing to ADA but, rather, on how to be much more realistic about how people are able to navigate through the spaces you create.