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Return/Refund Policy


Return/Refund Policies
 
Event Registration Refunds
 
All requests for refunds must be in writing and received no later than 4:30 pm PDT, 21 days prior to the event.  No refunds will be given after that time.  An administrative fee, (10% of the registration cost) will be charged for all refunds.  Registrations made within 21 days of the event will not be refunded.  Substitutions of attendees may be made at any time without charge. We reserve the right to offer qualified substitute presenters in the event of an emergency, illness, etc. If a particular presentation has to be cancelled, attendees are still responsible for the full amount of their registration fees. Every effort will be made to immediately notify registrants of changes or cancellations. There are no exceptions to this refund policy.
 
Affiliate and Affiliate+ Refunds
 
No refunds will be made for Affiliate or Affiliate+
 
Product Returns/Refunds

Returned item(s) must be in the original unused condition.   Returns must be made within 30 days of the purchase date. 

1.  Please email admin@healthdesign.org to request a refund.
2.  Mail returns to:
     The Center for Health Design
     1850 Gateway Blvd, Suite 1083
     Concord, CA 94520
                  (925)521-9404
3.   Include in your package a signed letter stating the reason for your return and a copy of the packing slip. 

All product returns are subject to a 5% restocking fee, this will be deducted from the refund amount. We do not refund the original shipping and handling paid on the order. 
 
All products sold are new and in good condition. Damaged packages must be returned in the original packaging with a copy of the packing slip enclosed.
 
Payment Policy
Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express)
Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded for the full amount. 

Mailing Address For Check/Money Order


     The Center for Health Design
     1850 Gateway Blvd, Suite 1083
     Concord, CA 94520
                  (925)521-9404
 

Shipping Policy
 
All orders are shipped within three business days.

Carriers

We use the following carriers to deliver our orders:

FedEx
USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping and Handling Rates

The rate charged for the shipping of your order is based on the weight of the products ordered and the shipping address. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.