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Communication

People treated in facilities where the setting is conducive to strong communication tend to give higher scores in patient satisfaction surveys. By focusing on the communication that occurs between providers and patients in a healthcare space, design can be used to facilitate and enhance meaningful interaction.
 

Insights & Solutions

Webinar
January 2018 Webinar
This webinar introduces the new, easier to use, online interface for The Center’s Safety Risk Assessment (SRA) toolkit, a proactive and systematic approach to designing and renovating healthcare facilities for safety. Originally developed through research and consensus to support the requirements of the FGI Guidelines, The Center's research team will walk you through the why, what, and how of each part of the online SRA toolkit illustrating features with vignettes gathered from the testing process.  
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Tool
August 2015 Tool
This tool provides healthcare designers and professionals with ideas on how to improve nurse-patient communication through facility design.
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Executive Summary
February 2015 Executive Summary

Learn about: elements of the built environment that improve nurse-patient communication; design interventions that could improve nurse-patient communication as found in the literature; how to ask better questions surrounding this critical relationship during your next project.

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