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Communication

People treated in facilities where the setting is conducive to strong communication tend to give higher scores in patient satisfaction surveys. By focusing on the communication that occurs between providers and patients in a healthcare space, design can be used to facilitate and enhance meaningful interaction.
 

Insights & Solutions

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Issue Brief
February 2015 Issue Brief

As part of the communication toolbox, in this issue brief you will learn about elements of the built environment that improve nurse-patient communication, design interventions that could improve nurse-patient communication as found in the literature and how to ask better questions surrounding this critical relationship during your next project.

September 2015 Related Resource
This list of resources is made of up of articles, books, policies, organizations, and more, related to communication.  Use this list to learn more about this topic.
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Interview
August 2015 Interview
Learn about: how communication plays a vital role in nurses’ daily responsibilities, which evidence-based design features support effective communication efforts and why improving communication can lead to best outcomes and impact a facility’s bottom line. 
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