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Communication

People treated in facilities where the setting is conducive to strong communication tend to give higher scores in patient satisfaction surveys. By focusing on the communication that occurs between providers and patients in a healthcare space, design can be used to facilitate and enhance meaningful interaction.
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Insights & Solutions

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Project Brief
March 2015 Project Brief
Learn about: how Palomar Health facilitated an improvement in patient-provider and staff communication, about the multiple benefits of the organization's new decentralized nursing stations, and how the newly designed healing environment contributed to patient comfort and satisfaction.
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Project Brief
March 2015 Project Brief
Learn about: sustainable healthcare and what it means to Adelante, the organization's method to evaluate design and operational needs for their new flagship facility, and specific strategies implemented to improve patient and provider communication.
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Interview
October 2014 Interview

Learn about: holistic, cultural solutions to the challenges of the mandated move in healthcare from volume to value, the key to successful cultural transformations and the ways a healthcare organization can understand the patient experience to be successful.

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