Director of Strategic Projects
A consultant to The Center for Health Design (CHD), Donna directs the continual development and growth of our Evidence-based Design Accreditation and Certification (EDAC) program. Her strategic oversight and industry experience helped propel EDAC to become widely accepted by top architectural firms throughout the country, and worldwide. She also directs and facilitates the Built Environment Network program, a collegial network of executives and industry leaders who participate in strategic discussions to help set the direction for the future of the built environment.
Donna has more than three decades of healthcare leadership experience, including executive roles with Kaiser Permanente (KP...
read more
A consultant to The Center for Health Design, Jennifer manages the strategy, design and execution of our conference educational programs and webinars. She keeps everything on track and makes sure that our conference programs offer the best and brightest ideas in the industry.
Principal and founder of Cotter/Wilcox, LLC, Jennifer has more than 20 years of experience in the association and non-profit communities. She has successfully led large-scale change management processes focused on technology implementation, new product development, leadership development, customer service and brand repositioning and management. She has taught membership development courses at the University of Maryland...
read more
Director of Industry Relations
Lynn's expertise in developing partnerships and her ability to lead effective member outreach and education programs are key skills she uses in her position as Director of Industry Relations to add value for both The Center’s members and partners. Working closely with members, Lynn identifies new benefit opportunities and increases the value of the member experience. She also works to optimize and expand The Center’s partner program.
Prior to joining The Center, Lynn was a senior analyst, advocacy with our partner, the American Society for Healthcare Engineering (ASHE) of the American Hospital Association. In this position, she advocated for members and the industry by...
read more
Addie is on the AIA Design for Aging Knowledge Community leadership group, a gerontologist, researcher, and consultant for organizational and environmental development in long-term care. She explores cultural and bio-psycho-social perspectives, organizational structures and processes, physical environments, workforce models, and regulatory and financial frameworks in relation to decision making, resource management, and quality improvement. With combined expertise in architecture, organizational development, gerontology and applied research, Abushousheh advances comprehensive and translational agendas related to quality assessment and performance improvement. In addition to consultation and...
read more
Yolanda Keys is a registered nurse and brings over 25 years of nursing experience that has included roles as a clinician, leader and faculty member to The Center for Health Design’s research team. With doctorates in healthcare administration and nursing, her research focuses on nurse leaders and healthy work environments – especially the built environment. She is an active member and past-president of the Nursing Institute for Health Design (NIHD). She is also an Editorial Advisory Board member for the Health Environments Research & Design (HERD) Journal.
Anna has been with The Center for Health Design since 2012. As Office Manager, Anna manages the day-to-day operations of the office, which means everything from coordinating meetings to managing our online store. Anna holds a Bachelor of Arts Degree in English from the University of California, Berkeley. She has extensive experience in customer service and administrative responsibilities from her years working as an Executive Assistant for Gap Inc., Four Seasons Hotels, Commerce One, and as a Sales Assistant at a financial investment company.
Catherine Ancheta has been with The Center for Health Design since 2009. As senior project manager, she supports the research team with grant funded research projects that develop tools and resources for the healthcare design community. She has worked on grants funded by The California Healthcare Foundation, The American Society of Interior Designers, The Agency for Healthcare Research & Quality, The Kresge Foundation, and The Donghia Foundation. She enjoys collaborating with internal and external researchers and subject matter experts to ensure quality and applicability of tools in real-world projects. She works with the Director of Strategic Projects to grow the...
read more
Natalie has been with The Center for Health Design since 2015. As a project manager, she supports the conference team to develop and produce educational content and oversees the Healthcare Environment Awards and Changemaker Award nominations. She also works with our research and education teams to create the numerous workshops and webinars through each year. She coordinates the meetings for the Resilient Aging Environment Network (RAEN) a collegial network of executive-level professionals. Natalie is a graduate of California State University, East Bay with a BA in Human Development.
Jill manages and works with our volunteer and membership programs, including Knowledge Repository, Environmental Standards Council, and HERD Journal. She also oversees the Evidence-Based Design Touchstone Awards.
A graduate of Heald Business College, Jill owned and operated a family auto brokerage business for over 25 years. She enjoys spending time with her husband and three sons.
Letitia is the Bookkeeper for CHD. She ensures that the monthly financial transactions are posted and reconciled and also processes payroll. She has been in the accounting industry for over 15 years and has worked with non-profits and governmental agencies. Letitia has a bachelor’s degree in business administration, with an accounting focus and a minor in economics from Cal State East Bay.
Marketing Projects Manager
As Marketing Projects Manager, Elisa works closely with Director of Marketing in planning and executing marketing campaigns for our research, education and advocacy programs and events. Additionally, she collaborates with our Program Managers to create web and e-communications content and oversees social media strategies, content development and implementation. Elisa is a graduate of San Jose State University with a BA in Communication Studies and minor in Business.
Director, Operations and Programs
Chrissy Liu, JD, is an experienced leader with over 13 years of experience in healthcare operations and program management. She has worked at major academic medical centers across the country. After a successful five-year venture running her own business, Chrissy Liu Jewelry, she joined The Center as the Director of Operations and Programs. With a passion for creating impactful programs and enhancing patient and provider experiences, Chrissy brings a wealth of expertise in strategic planning, operational leadership, and nonprofit management.