Director of Strategic Projects
A consultant to The Center for Health Design (CHD), Donna directs the continual development and growth of our Evidence-based Design Accreditation and Certification (EDAC) program. Her strategic oversight and industry experience helped propel EDAC to become widely accepted by top architectural firms throughout the country, and worldwide. She also directs and facilitates the Built Environment Network program, a collegial network of executives and industry leaders who participate in strategic discussions to help set the direction for the future of the built environment.
Donna has more than three decades of healthcare leadership experience, including executive roles with Kaiser Permanente (KP...
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A consultant to The Center for Health Design, Jennifer manages the strategy, design and execution of our conference educational programs and webinars. She keeps everything on track and makes sure that our conference programs offer the best and brightest ideas in the industry.
Principal and founder of Cotter/Wilcox, LLC, Jennifer has more than 20 years of experience in the association and non-profit communities. She has successfully led large-scale change management processes focused on technology implementation, new product development, leadership development, customer service and brand repositioning and management. She has taught membership development courses at the University of Maryland...
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Director of Industry Relations
Lynn's expertise in developing partnerships and her ability to lead effective member outreach and education programs are key skills she uses in her position as Director of Industry Relations to add value for both The Center’s members and partners. Working closely with members, Lynn identifies new benefit opportunities and increases the value of the member experience. She also works to optimize and expand The Center’s partner program.
Prior to joining The Center, Lynn was a senior analyst, advocacy with our partner, the American Society for Healthcare Engineering (ASHE) of the American Hospital Association. In this position, she advocated for members and the industry by...
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Addie Abushousheh is a gerontologist, researcher, and consultant for organizational and environmental development in long-term care. She explores cultural and bio-psycho-social perspectives, organizational structures and processes, physical environments, workforce models, and regulatory and financial frameworks in relation to decision making, resource management, and quality improvement. With combined expertise in architecture, organizational development, aging and applied research, Dr. Abushousheh advances comprehensive and translational agendas related to quality assessment and performance improvement. Addie is a Research Associate with The Center for Health Design, an Adjunct Faculty...
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Yolanda Keys is a registered nurse and brings over 25 years of nursing experience that has included roles as a clinician, leader and academician. With doctorates in healthcare administration and nursing, her research focuses on nurse leaders and healthy work environments – especially the built environment. She is an active member of the Nursing Institute for Health Design (NIHD), serving as president in 2017 and acting as an NIHD liaison for The Center’s Knowledge Repository for many years. She brings a clinical perspective to the research team, as well as a deep understanding of the important contribution nurses can have during planning and design.
For the past 20 years, Melissa has dedicated her career to exploring the connection between design and health. As a Research Associate with The Center for Health Design, she is a proud to work with her fellow “geeks” on developing tools and resources intended to support evidence-based design. She leads The Center’s Just Health Design group, a task force committed to moving the healthcare design field forward towards a more just, diverse, equitable, and inclusive future.
Prior to joining The Center for Health Design, Melissa led Evidence-Based Design efforts at Davis Partnership Architects and Huelat Davis Healing Design. Melissa has a bachelor’s degree in environmental design from the...
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As a Research Associate with The Center for Health Design, Dr. Card has been invaluable in several special projects including the development of the CHD online Safety Risk Assessment and a systematic review investigating the impact of single-patient rooms. He also serves as an Assistant Professor at the University of California, San Diego School of Medicine, and is the former Editor of the Journal of Healthcare Risk Management. His research tackles questions related to quality, safety, risk, and well-being in healthcare, with a particular focus on improving how healthcare organizations improve. He holds a PhD from the University of Cambridge in England, an MPH from the University of South...
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Anna has been with The Center for Health Design since 2012. As Office Manager, Anna manages the day-to-day operations of the office, which means everything from supporting the whims of our busy staff and coordinating our meetings to managing our online store. Anna holds a Bachelor of Arts Degree in English from the University of California, Berkeley. She has extensive experience in customer service and administrative responsibilities from her years working as an Executive Assistant for Gap Inc., Four Seasons Hotels, Commerce One, and as a Sales Assistant at a financial investment company.
Catherine Ancheta has been with The Center for Health Design since 2009. As senior project manager, she oversees the grant funded research projects that develop tools and resources for the healthcare design community. She has worked on grants funded by The California Healthcare Foundation, The American Society of Interior Designers, The Agency for Healthcare Research & Quality, The Kresge Foundation, and The Donghia Foundation. She enjoys collaborating with internal and external researchers and subject matter experts to ensure quality and applicability of tools in real-world projects. She works with the Director of Strategic Projects to grow the EDAC (evidence-...
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As a project manager, Natalie works closely with partner, Emerald Exposistions on Heathcare Design Expo & Conference, Environments for Aging Expo & Conference, and Healthcare Design and Contract magazines to develop articles and awards. She also works with our research and education teams to create the Pebble in Practice Workshops. Natalie is a graduate of California State University, East Bay with a BA in Human Development.
Jill manages and works with our volunteer and membership programs, including Knowledge Repository, Environmental Standards Council, and HERD Journal. She also oversees the Evidence-Based Design Touchstone Awards.
A graduate of Heald Business College, Jill owned and operated a family auto brokerage business for over 25 years. She enjoys spending time with her husband and three sons.
Letitia is the Bookkeeper for CHD. She ensures that the monthly financial transactions are posted and reconciled and also processes payroll. She has been in the accounting industry for over 15 years and has worked with non-profits and governmental agencies. Letitia has a bachelor’s degree in business administration, with an accounting focus and a minor in economics from Cal State East Bay.
Marketing Projects Manager
As Marketing Projects Manager, Elisa works closely with Director of Marketing in planning and executing marketing campaigns for our research, education and advocacy programs and events. Additionally, she collaborates with our Program Managers to create web and e-communications content and oversees social media strategies, content development and implementation. Elisa is a graduate of San Jose State University with a BA in Communication Studies and minor in Business.
Shannon works to improve the functionality of our website, and supports various other Center programs.
Shannon has held several different roles in nonprofit organizations and brings that collective experience to her position at The Center for Health Design. Shannon has a bachelor’s degree in geography from Mount Holyoke College.
