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Process-Driven Design

In industry, process-driven design might be considered in the context of manufacturing and process optimization. In the context of healthcare, process-driven design can be considered through several approaches, including Lean, Human Factors/Ergonomics, and Experience Design. Each of these is similar but different in subtle (and not so subtle) ways. An evidence-based design (EBD) process would support any or all of these approaches. While any individual approach may move us ahead of a traditional design process of user meetings, we can aspire to an EBD process where these three approaches meet, leveraging the benefits of each.


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Insights & Solutions

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Project Brief
May 2019 Project Brief
Learn about: how a practical consideration of all the elements of the new hybrid OR helped guide design choices, the role Human Factors played in optimizing the new space, how process mapping and cognitive walkthroughs furthered the design team’s understanding of the OR’s people and processes, and how buy-in from key stakeholders led to the success of this project and laid the groundwork for future efforts.
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Project Brief
May 2019 Project Brief
Learn about: how a unit redesign for UW Health will serve as a prototype for future redesign projects, why the new unit must be flexible to respond to a variety of staff and patient needs, and how a multidisciplinary team used a range of observational findings and current literature to inform the overall design process.
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Project Brief
May 2019 Project Brief
Learn about: how a variety of approaches—including research, observation, and process mapping exercises—were used in conjunction to develop the new design plans, why the architectural team relied on existing staff, patients, and families to understand which needs to address in the redesign, and how envisioning the new center as a “house” could better support the needs of patients and families.
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