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Process-Driven Design

In industry, process-driven design might be considered in the context of manufacturing and process optimization. In the context of healthcare, process-driven design can be considered through several approaches, including Lean, Human Factors/Ergonomics, and Experience Design. Each of these is similar but different in subtle (and not so subtle) ways. An evidence-based design (EBD) process would support any or all of these approaches. While any individual approach may move us ahead of a traditional design process of user meetings, we can aspire to an EBD process where these three approaches meet, leveraging the benefits of each.

Insights & Solutions

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Project Brief
May 2019 Project Brief
Learn about: how a variety of approaches—including research, observation, and process mapping exercises—were used in conjunction to develop the new design plans, why the architectural team relied on existing staff, patients, and families to understand which needs to address in the redesign, and how envisioning the new center as a “house” could better support the needs of patients and families.
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Interview
April 2019 Interview
Learn about: how Human Factors Ergonomics considers the interactions among staff members, patients, and equipment to support strategic design decisions, the importance of creating design mock-ups and developing case studies to test designs in various use cases, and the value of cognitive walkthroughs with staff, patients, and family members to explore operations in new or renovated spaces and identify areas for improvement.
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Interview
April 2019 Interview
Learn about: how incorporating continuous improvement in the design process can benefit healthcare organizations, which Lean elements can serve as a framework for designers to approach a project, why design should be adaptive over time to accommodate changing needs, and how the evidence-based design process and Lean elements can complement each other.
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