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Communication

People treated in facilities where the setting is conducive to strong communication tend to give higher scores in patient satisfaction surveys. By focusing on the communication that occurs between providers and patients in a healthcare space, design can be used to facilitate and enhance meaningful interaction.
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Insights & Solutions

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Webinar
September 2013 Webinar
In 2012, The Center for Health Design received a grant from the American Society of Interior Designers (ASID) to develop a standard evidence-based tool for inpatient room design. In a three-phase process, this grant will result in design and evaluation tools for inpatient room design in Medical/Surgical Units, Adult Intensive Care Units (ICU) and Labor Delivery Recovery (LDR) and Maternity Units. The first phase of this project has been completed, resulting in a Beta-test, paper-based version of the Inpatient Room Design Checklist and POE tool for the Med/Surg Room which are shared in this presentation.
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Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

 

 

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Lessons Learned
September 2015 Lessons Learned

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of communication.  

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