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Webinar- The Highly Reliable Hospital: Creating a Facility for a Highly Reliable Organization

When: August 10, 2017
Time: 11:00am Pacific
Price: $65 Individual View/$150 Group View


1 unit EDAC continuing education
1 unit AIA continuing education

CEU forms available for download during webinar.


This webinar is free to our Affiliate+ members.
All members should log in before registering to get member benefits/pricing. 


Sharp HealthCare San Diego, with a Malcolm Baldrige National Quality Award, Magnet recognition, and Planetree designation, is bringing the High Reliability Organization (HRO) concept to its operations as part of the ongoing journey of performance improvements. HRO organizations portray specific characteristics designed to minimize risk. This case study webinar will illustrate how the Sharp team created the new Ocean View Tower, a 170,000-square-foot, 138-bed hospital addition, to go beyond just good practice to a “hardwire the environment” scenario for zero harm to patients, visitors, and staff. The presenters will describe the planning, design, and construction from each of their perspectives and share outcomes and critical lessons learned.


Location Information

online webinar

Learning Objectives

  • Identify the key principles of a Highly Reliable Organization and the steps involved.

  • Explore healthcare facilities that are hard-wired for patient, visitor and staff safety.

  • Visualize environmental factors that promote best practices for infection control.

  • Learn construction planning techniques to create “separate is safe” work environments.


Presenting Faculty

Matt Richter, AIA, ACHA, Vice President, Healthcare Planner, SmithGroupJJR

Matt Richter, AIA, ACHA has provided planning and design services for more than 50 million sf of healthcare construction in the last 31 years. Matt has been extensively involved with the creation of healthcare facilities across the U.S. and internationally. Involving his clients and facility users, Matt enjoys creating a design process that is resourceful, interactive, and produces buildings with lasting value. From programming and concept design, to construction and final implementation, Matt continuously advocates for a balance of lean operational planning and quality design. Matching innovation solutions to the culture of the people and place is his driving goal.


Christine Basiliere, RNC, BSN, MBA, Chief Nursing Officer and Vice President of Patient Care Services, Sharp HealthCare

As an accomplished hospital and nursing executive for over 25 years, Christine Basiliere has led multiple patient care departments at Sharp HealthCare, one of the most prestigious integrated healthcare systems in California earning the Malcolm Baldrige National Quality Award. By closely aligning nursing practice to innovation and the aims of quality, access, and costs underpinning Sharp HealthCare’s mission, she consistently elevates the voice and value of nursing and the care delivery team. Christine was recognized as a “Distinguished Woman of the Year by Assembly woman Lorena Gonzales of the 80th district of California for leadership in her profession. Christine’s background includes extensive work in clinical informatics, medication safety, advancing the evidence-based practice agenda, and redesigning operational processes to transform the healthcare experience for patients and providers.