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Webinar: Process, Design, and People: Integrating Lean, Evidence-based Design, and End-User Engagement in an Inpatient Unit Expansion

When: January 21, 2021
Time: 10:00am Pacific
Price: $65 Individual View/$150 Group View

1 unit EDAC continuing education
1 unit AIA continuing education
IDCEC credit also available**

CEU forms available for download during webinar


This webinar is free to our Affiliate+ members.


This session explores how value is added when Lean process improvement, evidence-based design, and clinician engagement are integrated. Presenters will review the Indiana University Health West Vertical Expansion project as a case study and describe the three primary approaches utilized. Lean process improvement techniques studied the current state; evidence-based design was overlaid on the Lean process improvement to uncover current state analysis and future state design interventions; and staff were fully engaged to work on integrated design events, making them stewards of the design across the facility. This combined approach allowed the team to simultaneously address process, design, and people.



Learning Objectives

  • Understand how Lean activities facilitate and integrate with the evidence-based design process.
  • Visualize how space syntax informs the design process in order to improve outcomes.
  • Recognize the benefit of staff engagement and buy-in in the evidence-based design and Lean process.
  • Apply lessons learned within the integrated design process and their effect on the project schedule, quality, cost, staff engagement, and evidence-based design.


Presenting Faculty

Jen Worley, NCIDQ, EDAC, LEED AP ID+C, Director, Design Research, BSA LifeStructures

Jen Worley’s background combines interior design, architecture and psychology to bring a holistic approach to design. She takes a research-informed approach to the project process by aligning client needs and design aesthetics with the best possible healthcare outcomes.



Chase Miller, RA, NCARB, Director, Planning, BSA LifeStructures

From a young age (third grade career day, to be exact), Chase Miler always knew he wanted to be an architect. He was drawn toward healthcare architecture and planning through his wife’s battle with chronic pain and disease, becoming a catalyst for his career. The complexity and connectivity of healthcare environments fascinate him, supporting organizations from the strategic, facility, and capital planning to space planning, programming, and pre-design, facilitating exceptional care delivery.


Joe Sagen, NCARB, Project Architect, BSA LifeStructures

With a primary focus on healthcare, Joe Sagen relishes the challenge of creating reliable healing spaces after focusing on designing multiple healthcare spaces while in graduate school. From medical office buildings to chapel designs for medical campuses, Joe has experience in recognizing the type of impact that design has on the healthcare system. Joe holds a Master of Architecture and Bachelor of Science degrees from the University of Illinois at Urbana-Champaign.


Kelcie Meier, MHA
Manager of Organizational Excellence & Alignment
Indy Suburban Region at IU Health

Kelcie manages the activation of the West Expansion project and regional initiatives that impact nursing operations. Prior to this role, she was a project manager focusing on the West Expansion and supporting the Orthopedic Service Line. Kelcie moved from Iowa to Indianapolis in 2016 to obtain her Masters Degree in Healthcare
Administration at IUPUI. While completing her degree, she joined IU Health in the beginning of 2017.
Her undergraduate degree is from the University of Iowa in Business Administration. In her free time Kelcie likes to ride her bike, go on runs/walks, and has a personal goal of becoming a dog mom in the next year!


Did You Know?

Many attendees of The Center for Health Design’s webinars have inquired about IDCEC approval so they can earn ASID, IIDA, and IDS CEU’s. We have looked into this and unfortunately, the cost to upload courses to IDCEC is simply too high at this time. You can still earn credit for attending our webinars by requesting a verification certificate. As of July 9, 2020, The Center for Health Design requires a CEU management fee for verification certificates for all webinars and EBD Journal Clubs. Please contact Natalie Gonzalez, Project Manager, ngonzalez@healthdesign.org

For further details about how to self-report CEUs to IDCEC, please CLICK HERE.