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Insights & Solutions

Webinar
January 2018 Webinar
When we design healthcare facilities, we may not always have a complete understanding of how we can proactively design for safety and account for risk beyond fire and life safety. How can we more effectively consider safety issues like infections, falls, medication errors, injuries associated with patient handing or behavioral health, and security? This webinar introduces the new, easier to use, online interface for The Center’s Safety Risk Assessment (SRA) toolkit, a proactive and systematic approach to designing and renovating healthcare facilities for safety. Originally developed through research and consensus to support the requirements of the FGI Guidelines, The Center's research team will walk you through the why, what, and how of each part of the online SRA toolkit illustrating features with vignettes gathered from the testing process.  
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Tool
August 2015 Tool
This tool provides healthcare designers and professionals with ideas on how to improve nurse-patient communication through facility design.
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Executive Summary
February 2015 Executive Summary

Learn about: elements of the built environment that improve nurse-patient communication; design interventions that could improve nurse-patient communication as found in the literature; how to ask better questions surrounding this critical relationship during your next project.

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Issue Brief
February 2015 Issue Brief

As part of the communication toolbox, in this issue brief you will learn about elements of the built environment that improve nurse-patient communication, design interventions that could improve nurse-patient communication as found in the literature and how to ask better questions surrounding this critical relationship during your next project.

September 2015 Related Resource
This list of resources is made of up of articles, books, policies, organizations, and more, related to communication.  Use this list to learn more about this topic.
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Interview
August 2015 Interview
Learn about: how communication plays a vital role in nurses’ daily responsibilities, which evidence-based design features support effective communication efforts and why improving communication can lead to best outcomes and impact a facility’s bottom line. 
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Design Strategies
February 2015 Design Strategies
Overview

Healthcare reform has continually focused on several aspects of the patient experience. The patient experience domain (as measured through HCAHPS — the Hospital Consumer Assessment of Healthcare Providers and Systems) includes three metrics that are used to evaluate patient perceptions about communication: doctor-patient, nurse-patient, and communication surrounding medications.

 

 

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Lessons Learned
September 2015 Lessons Learned

The following are compiled from research literature, case studies, interviews, and other materials to provide an overview on the topic of communication.  

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Project Brief
March 2015 Project Brief
Learn about: how the architecture firm's observations informed design solutions for the new clinic, about design methods to improve staff collaboration and maintain patient privacy, and about spaces that allowed caregivers to begin exams immediately after patients arrived.