Enhancing a primary care environment: a case study of effects on patients and staff in a single general practice
2008
British Journal of General Practice
Journal Article
Issue 552
Volume 58
Pages 465-470
Author(s): Rice, G., Ingram, J., Mizan, J.
The stress and satisfaction of patients and staff are important healthcare outcomes. Patient satisfaction and stress strongly impacts patient health, the images of healthcare organizations, patient loyalty, patient retention and attraction, operating revenue, and profit margin. Staff stress and job satisfaction directly impacts the quality of patient care, work efficiency, and staff turnover intent.
Added November 2012
Paediatric emergency department design: Does it affect staff, patient and community satisfaction?
2003
Emergency Medicine Australasia
Journal Article
Issue 1
Volume 15
Pages 63-67
Author(s): Judkins, S.
The study site was an Australian metropolitan teaching hospital with 34,000 ED visits per year. (Fifteen percent of these were pediatric visits.) A dedicated pediatric waiting area and treatment area were constructed at the study site, physically separate from the adult ED, with décor more appropriate for children, entertainment facilities, and a dedicated nurse in the area.
Added October 2012
